Operations Technical Service Manager

Join DWP Digital as a ServiceNow Developer and use your expertise to develop innovative solutions on a platform that underpins critical services.

We’re using fresh ideas and leading‑edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK’s largest government department. We help people into work and make payments worth over £195 bn a year to support and empower millions of people.

What skills, knowledge and experience will you need?

• Proven experience delivering new or enhanced ServiceNow functionality at scale, improving user experience and operational efficiency.
• Able to work effectively in a fast‑paced environment, managing priorities, adapting to change and delivering high‑quality outcomes in Agile teams or independently.
• Strong leadership, taking ownership of platform areas and guiding technical decisions to maintain high development standards.
• Proactive problem‑solver, identifying issues early and offering clear, practical technical solutions.
• Solid understanding of Agile practices, contributing effectively to sprints, ceremonies and iterative delivery.

You and your role

As a ServiceNow Developer in DWP, you will play a key role in enhancing and expanding one of the largest ServiceNow installations in Europe. You’ll work within a collaborative delivery team to design, develop and implement new features and improvements across a wide range of ServiceNow modules used by over 120,000 colleagues.

You will be responsible for delivering high‑quality configuration and functionality in line with DWP Place development standards, completing assigned work efficiently, and escalating issues when needed. You’ll create and maintain technical documentation, carry out peer reviews, and act as a subject‑matter expert within your specialist areas.

The role also involves guiding and mentoring junior team members, showing initiative in solving problems, and contributing to an Agile, fast‑paced environment. DWP will provide access to training to help you further develop your ServiceNow expertise.

Details. Wages. Perks.

Hybrid Working : We work a hybrid model – you’ll spend some time working at home (40%) and some time collaborating face‑to‑face in a hub (60%).

Pay : We offer competitive pay for this role of up to £46,547, with a Digital Allowance of up to £5,895 available for exceptional candidates.

Pension : You’ll get a brilliant civil‑service pension with employer contributions of 28.97%, worth over £12,876 per year.

Holidays : A generous leave package starting at 26 days, rising to 31 days over time. You can also take up to 3 extra days off a month on flexi‑time and you’ll get all the usual public holidays.

Benefits package : Time off for volunteering and charitable giving, bringing your authentic self to work with 'I Can Be Me in DWP', discounts and savings on shopping and fun days out, interest‑free loans to buy a bike or a season ticket, and professional development, coaching, mentoring and career progression opportunities.

And we have an award‑winning environment and culture :

Process

Click apply for more information and to start your application.

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