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Professional Services Manager

Professional Services Manager

Market DojoUnited Kingdom, United Kingdom
3 days ago
Salary
£30,000.00 yearly
Job type
  • Full-time
Job description

SUPER OPPORTUNITY - Up to £30,000 basic + Perf. Bonus + Outstanding Benefits + Hybrid / Remote

Full time (Monday - Friday 08 : 45 to 17 : 00)

Join our Professional Services team implementing new client projects on time, on budget, and supporting seamless delivery of our software solutions.

This role would suit you if you're early in your career, or perhaps more experienced but now prefer a more supportive role.

Excellent attention to detail with a strong work ethic, if you're a self-motivated professional with a passion for helping clients achieve successful implementation, we would like you to join our team of high achievers.

Benefits include :

  • Up to £4,000 annual performance bonus
  • Healthcare and dental scheme (after successful probation)
  • Pension scheme
  • An additional day’s holiday for your birthday and, after 2 years an additional 2 days’ holiday
  • Individual professional development budget
  • Discretionary benefits include quarterly team away-days, shopping voichers, monthly breakfast club and more
  • Free on-site parking

Working alongside our Senior Professional Services Manager, your responsibilities will include :

  • Learning our products thoroughly to set up clients correctly
  • Interpreting client needs and map these to our specific features
  • Contributing to the development and execution of client project plans, timelines and deliverables, supporting long-term client relationships
  • Participating in client meetings, workshops and training
  • Creating and improving training materials and use screen sharing and communication technologies to train clients
  • Adhering to project deadlines and budgets, raising potential issues
  • Creating reports using PowerBI and Excel

    • About You

  • Minimum 1 - 2 years' prior experience in a comparable role in Customer Success / Software Implementation / Professional Services / Solution Consulting
  • Knowledge of SaaS solutions or cloud technologies is an advantage
  • Basic understanding of project management principles
  • Analytical, organised, with strong problem-solving skills
  • Able to create and improve training materials and use screen sharing and communication technologies to train clients
  • Able to create reports using PowerBI and Excel
  • Able to work independently and in a team and build strong relationships
  • Consultative with excellent verbal / written communication skills
  • Own a car with a clean and valid driving licence
  • Eligible to work in the UK
  • Fluency in English is a must, whilst other languages are welcomed

    • About Us

    Market Dojo is a dynamic and rapidly growing entrepreneurial company. We develop and sell innovative web applications to procurement professionals all over the world including those from Liverpool Football Club, PaddyPower, Fiat Chrysler, G4S and AkzoNobel.

    Our success in taking procurement and finance to another level has led Market Dojo to be recently acquired by Esker, S.A., a recognised global leader in helping organisations eliminate manual processes with AI and Automation. This acquisition will give us a global footprint and additional investment to expand our offerings around the world.

    Our products regularly help businesses save an average of 16% on their procurement activities within a matter of weeks, creating a brand and product that our clients love. See the 5

  • reviews for yourself on Capterra. If you’d like to know what our employees think of us, take a look at their reviews on Glassdoor.com.

    • Our four key ideologies : being collaborative, transparent, agile and having fun.

    We are an equal opportunities employer that relies on diversity and equality to achieve our goals.