The role

To manage a major key account for the business which will include :

• Working with the sales managers at the account to make sure that the team are fully supported.
• Managing the Project Manager for the account who primarily has a pastoral role for the team and who looks after all of the Uniphar administration relating to them. The PM also has a role in helping with data insights and CRM management and reporting.
• To work with the main stakeholders at the account to help to manage anything Uniphar related.
• To work with our internal teams to help to manage any areas of the business relating to the account. This primarily includes customer engagement, digital strategy, data insights and CRM management.

For any additional accounts :

Working as part of an integrated division, the Head of Customer Engagement will be responsible for the creation and development of systems and processes to aid our client’s people and digital transformation strategy. This role will build and nurture commercial and engagement solutions, which will retain and develop our client’s and internal needs and ultimately cultivate and deepen our connections and relationships.

The role will also establish developed technologies that drive our customer engagement transformation process within the client organisation. And translate client business objectives and brand strategies into an effective program that leverages both in-person and digital channels and technologies.

The Purpose

Everything we do is to support our overall business mission, which is driving an intelligent, insights-driven sales organisation that ultimately helps healthcare companies to optimise their brands. We partner and provide services that underpin insight, intelligence and technology. Fostering a 360 degree approach and always looking at ways to be innovative and effective to an evolving market.

The Head of Customer Engagement’s role will deliver towards our company purpose by :

Responsibilities :

Programme Design & Third-Party Company Integration

Programme Management & Governance

Experience Level

Programme Orchestration

Overview

Candidate Requirements :

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar’s international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions : Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma

Uniphar Pharma

Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.