Rocksteady Music School is the UK’s largest rock and pop school. We teach fun and inclusive in-school band lessons to primary age children. Our mission is simple : to amplify children's self-belief and remove barriers to music education. We’re currently in thousands of schools in the UK, teaching tens of thousands of children every week – and we’re growing fast.
Our beautiful converted manor house in rural Liphook is home to our central office teams (this is an office based role). From there, we all play our part in supporting our band leaders to reach as many children as possible with their lessons. We are a community of music lovers using our individual talents to help give children the self-belief to succeed. That’s what gets us out of bed in the morning.
We are seeking a passionate Customer Service Adviser to be the friendly voice and helpful hand for both new and existing customers. In this role, you’ll be the first point of contact, ready to listen, support, and provide expert advice with warmth and efficiency.
With strong product knowledge and a customer-first mindset, you’ll deliver exceptional service by actively listening, showing empathy, and focusing on practical solutions. Your commitment to service excellence will shine through every interaction and be measured through our Customer Satisfaction (C-Sat) framework.
As a Customer Service Adviser you will :
Your training will include :
As a Customer Service Adviser you'll need :
Benefits
Every once in a while, you get the chance to be part of something really special. When you join Rocksteady, you know immediately that you’ve found it. We might be growing fast but we pay special attention to protecting our unique working culture and ensuring everyone feels comfortable to be themselves at work. We look out for each other, welcome new colleagues as friends and stay true to our small-company roots; rolling up our sleeves if a job needs doing, solving problems together and, most importantly, always putting the children first. Likeminded people are joining us and we’re reaching more and more children with our lessons every week. We keep growing because we’re driven by our passion for the life-changing nature of music.
Join us and use your skills for good.
Your Passion. Their Future.
Additional Information
We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment.
As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975. You can find out more about our policy on recruitment of ex-offenders here.
If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check.
It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police.
Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability, or offending background.
To find out more about Rocksteady, check out our website www.rocksteadymusicschool.com
View our Privacy Policy for details on how we manage your personal data.
About Rocksteady
Rocksteady is the leading provider of in-school band lessons for primary age children.
Our inclusive approach helps children find a sense of belonging through new friendships and a shared love for music, whilst boosting social skills, wellbeing and confidence.
Job Details
Referrals increase your chances of interviewing at Rocksteady Music School by 2x
#J-18808-Ljbffr
Customer Service Advisor • Liphook, England, United Kingdom