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Parts Advisor

P+S Personnel Services LtdGreat Yarmouth, England, United Kingdom

17 days ago

Job type

Full-time

Permanent

Job description

Overview

P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting for a Parts Call Centre Advisor to join their team based in Great Yarmouth on a full-time, permanent basis.

Definition of Role

To ensure related sale parts are offered or sold at all times.
To ensure accurate identification of customers' needs by means of parts catalogues and computer stock lists.
To conduct all transactions with customers with the utmost courtesy.
To ensure that there is an implementation of the discount structure as applicable.
To ensure that customer satisfaction and customer retention is maximised.
To create customer confidence in the group by ensuring a professional attitude and performance.
To ensure the highest standard of courtesy and efficiency in customer contact and communication.
To assist with any internal or external Sales or Aftersales promotions when required.

Objectives

Improved Profitability

To ensure that all required parts for any particular repair or service and additional accessories are offered to customers.

Ensure that a receipt is received for all relevant issues.

To ensure customer awareness of all products and services available.

To carry out promotional work in connection with Group campaigns as directed.

To ensure authorisation for parts returns are carried out with the correct procedures.

To ensure that any information processed into the computer is accurate.

To ensure that any damage or missing stock and customer returns are handled correctly according to Group and manufactures policies.

To ensure there is correct pricing to check that suppliers have not changed the agreed amount, and if this occurs that advice is sought from the manager.

Customer Service and Satisfaction

To ensure that all customers are shown the utmost courtesy and consideration.

To ensure the highest degree of efficiency and understanding of all customer requirements.

To maintain complete customer satisfaction and handle customer complaints effectively to ensure maximum customer retention.

To ensure that information is updated regularly on the system to ensure the customer information is accurate therefore insuring customer satisfaction.

Cost Control

To ensure all parts that require ordering are purchased if possible, firstly from within the group and secondly from stock order.

To ensure that stock is only issued in accordance with policy regarding payment or charge.

To guard against unauthorised withdrawal from stock.

To maintain stock control system.

To care for stock control, plant and record systems.

To ensure effective and economic use of delivery vans and courier companies.

To ensure all work has been carried out as detailed and charge for.

Person Specification

Smart and well-kept appearance. A Group uniform will be issued and must be worn at all times.

To be numerate and literate at the clerical level required.

To understand basic vehicle layout, function and location of parts and part terminology.

To be able to identify parts by CD ROM, microfiche.

To have received training in standard stock-keeping system used.

To use stock control and location equipment.

Ability to communicate clearly and concisely with customers and other staff members.

Ability to accurately record all information.

Ability to receive and register payment for work carried out, accurately and precisely.

Ability to handle upset customers effectively.

Excellent telephone techniques. Training may be given.

Ability to sell additional products. Training may be given if appropriate.

IT literate. Training will be given on computer systems.

Customer focused attitude.

Numerate.

Working Hours

Mon-Fri : 8 : 30-17 : 00.

If this is a role you are interested in, please apply online ensuring your CV is up to date.

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Parts Advisor • Great Yarmouth, England, United Kingdom