Assistant Branch Manager

Assistant Branch Manager – South Essex

Simon Acres Recruitment are looking for a personable, driven, and commercially focused Assistant Branch Manager for a well-established, highly successful, and growing Furniture retailer’s new store in South Essex.

Our client is seeking a strong retail professional who can support the Store Manager in the day-to-day running of the branch while continuing to deliver an outstanding customer experience and driving sales performance.

As Assistant Branch Manager, you will play a key role in leading by example on the shop floor, coaching the sales team, and deputising for the Store Manager during periods of absence

Package :

Salary : £30,000 – £35,000 basic + Commission + Team Bonus

OTE : £55,000 – £60,000

Working Hours : 40 hours per week – 5 out of 7 days

Job Specification :

Maintain and develop both new and existing customers through excellent customer care and ethical sales methods

Lead from the front in achieving both personal and team sales KPIs

Deputise for the Store Manager during days off, holidays, or absence, ensuring smooth day-to-day store operations

Coach, motivate, and support sales consultants to improve product knowledge, sales techniques, and overall performance

Act as the first point of escalation for customer enquiries and complaints, resolving issues efficiently and professionally

Deliver outstanding customer service at all times, managing situations to successful conclusions

Handle telesales calls alongside in-store customer activity

Adapt to and promote the use of new technology to enhance the customer experience

Support stock replenishment and merchandising, ensuring displays meet company standards

Carry out daily cash handling routines and ensure accuracy

Adhere to data protection policies and company procedures at all times

Change POS materials and update pricing accurately within the store

Ensure the store is clean, safe, and presentable at all times

The Successful Candidate Will :

Have excellent communication and interpersonal skills

Demonstrate a positive, enthusiastic, and professional attitude

Be smart and presentable at all times

Have a strong drive to exceed KPIs and sales targets

Be able to identify customer needs and match them to suitable products

Have a proven track record in a sales-driven retail environment

Show leadership qualities and confidence when supporting or guiding colleagues

Required Experience :

Minimum of 1 year’s retail sales experience

Advantageous : Furniture sales experience

Advantageous : Experience supporting or mentoring colleagues in a retail environment

Perks :

Holiday : 30 days for full-time employees plus your birthday off

Staff & family discounts

On-site free parking

Simon Acres Recruitment are acting as the employment agency in relation to this vacancy