Field Services Team Leader

Field Services Team Leader

Location : Bristol (on-site with travel across the West region as required)

Contract : Fixed-term, 6 months (likely extension)

Customer : Large Public Sector organisation

Security : SC Clearance essential (current / active)

The opportunity

Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders.

What you'll do

• Lead & coach a team of 5-7 engineers to deliver a contractually compliant, customer-focused service.
• Run daily stand-ups to surface risks / issues early and manage them through to resolution.
• Partner with service managers & customer stakeholders to keep operations smooth and transparent.
• Use data & reporting (KPIs / SLAs, trends, performance indicators) to drive continuous improvement.
• Forecast resources & skills using demand data and key relationships; align with the Technical Resource Group (TRG) to keep capability fit for purpose.