Post Office Counter Clerk - Hanley

Job Details Post Office Counter Clerk We pay in line with UK age-related minimum and living wage rates – so your pay will depend on your age group. Please see below: 16-18 years: £7.57 18-20: £10.03 21+: £12.25 To be employed in this role you must be over the age of 18 and complete a safeguarding check. 3-Day Post Office Counter Training Covers Introduction, Processes, Practical Skills & Systems Training may take place at a different location – flexibility required! With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’. About the role As a Post Office Counter Clerk you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us. Key responsibilities will include; Delivering an exceptional customer service to all customers Managing queues and ensuring that customers can access the services they need quickly and simply Meeting high standards of governance and attention to detail Being part of a team and supporting colleagues About you A passion for customers, having an exceptional experience in store Confidence in communicating within the team Motivation to achieve fantastic results and standards Adaptability to meet company requirements and goals About us Joining TGJones means becoming part of a company that values its people as its greatest asset. We are a team that values people, invests in development, and encourages ideas. We foster an inclusive, collaborative and supportive culture where everyone is empowered to make a difference. Whether you’re just starting out or looking to take the next step in your career, TGJones offers a welcoming environment, real opportunities to grow, and the satisfaction of working for a company that genuinely cares. Company benefits for our store colleagues include in-store employee discounts, generous 3rd party discounts, employee assistance programme, flexible shifts, company pension, and much more! At TGJones, we’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you - you’re welcome here. If you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help! Read | Learn | Play | Bank | Post Manager Notes: Hi, I'm Tash. A few personal Notes about being at us here at the Hanley branch. Being part of the Post Office is more than just sending a parcel! We process business banking's here, so counting accuracy is a must. We do a large amount of government services (SIA, DVLA, Passports, Identity Checks), so keeping customer data secure is a top priority, also it may at times feel difficult to turn to a customer away for something as simple as only having a bank statement online vs printed from the branch, but we have laws and policies we must adhere to. It's down to you to pull these things through. Having a thicker skin can come in multiple parts, protecting your job, ensuring the customer gets what they need, and dealing with the unfortunate few we get that decide to speak loudly against us. It's not just customer service, plenty of paperwork to keep you busy! Using your best judgement between serving and keeping your stock units in check. I was a multi-site manager until I hit a personal problem, I plan to get back to that! So although the hours are a 12 hour basic, there will be more available as I go out to other branches. If you are willing to travel or do the retail side of TG Jones, then we regularly have hours for Stone, Uttoxeter, Sandbach etc. (If willing to travel further even in Leeds! , All expenses paid and can be talked about further during interview). If you are open to travel then please include this in a cover letter. I look forward to hearing from you all :)