Care Home Admin

Overview

About Our Home :

Norwood Green Care Home features 92 comfortable bedrooms, beautiful gardens and social lounges. Our personalised care plans, excellent facilities, daily activities, and nutritious meals provide everything you need for a fulfilling life.

Responsibilities

• General reception duties, taking calls, transferring to departments, greeting visitors
• Duties will include general correspondence, telephone enquiries and reception duties, preparation of timesheets and submission of summaries relating to payroll, record keeping and taking minutes of meetings
• To provide accurate and efficient typing support from written and recorded material, utilising Microsoft Office to ensure the layout and appearance meet corporate standards, maintaining confidentiality at all times
• To support the Home Manager and Deputy Manager in the delivery of corporate / strategic objectives and administration tasks, including diary management, preparation and coordinating of meetings
• To coordinate the duty rota, liaise with Bank and Agency staff when required
• To sort and distribute mail accordingly throughout the Home
• You will support the recruitment process for new employees, ensuring all paperwork and relevant documentation is complete
• Keep accurate records of all relevant residents’ documentation to include financial contracts, monthly invoice requests and payments, pocket money cash records and sundry invoices
• Provide all financial invoicing and information to clients (or next of kin) including sundry invoices. Liaise where necessary to resolve queries and corrections and follow-up any unpaid invoices
• Maintain records of client admissions, hospitalisation and discharges to ensure correct charges are invoiced
• Process Social Services Assessment forms. Invoice and liaise where necessary with Social Services’ Finance department. Chase late payments
• Provide monthly summary of invoices issued and payments received to Head Office All management information to be supplied to line manager monthly
• Prepare and submit data relating to petty cash and wages totals-monthly
• Match supplier invoices / delivery notes and obtain authorisation to pay prior to submission to Head Office for payment. Liaise with suppliers on queries and refer to home manager where problems exist
• Provide an efficient telephone and reception service to the general public and relatives / visitors to the home
• Attend training courses and sessions as required
• Maintain client, staff and business confidentiality at all times
• Prepare and maintain stationary orders, stock and records
• To answer the telephone, record accurate messages, respond positively to problems and queries and deal appropriately with any visitors to the home
• To ensure all internal and external customer interactions are met with a welcoming and professional manner

Benefits

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