Service Manager

Service Manager

We're looking for a Service Manager to join our clients branch in Suffolk. You'll be leading a busy team, keeping customers happy, and making sure technicians deliver top-quality repairs on agricultural and horticultural machinery.

What you'll do :

Run the Service Department day-to-day

Keep the team organised, motivated, and productive

Look after customer relationships and manage expectations

Keep an eye on budgets, reports, and performance

Make sure communication flows smoothly between customers, techs, and management

What we're looking for :

Experience with agricultural or horticultural machinery (a bonus but not essential)

Previous management or supervisory experience in a busy environment

Strong people skills - confident dealing with staff and customers

Good with numbers and reporting

Organised, proactive, and able to juggle tasks under pressure

Clear communicator, both written and verbal

Someone who can stay calm, discreet, and professional in tricky situations

Self-motivated and able to work on your own initiative

Package & Benefits

Competitive base salary + Company Vehicle

Profit related bonus

32 days holiday

To apply, please send a copy of your CV and a covering letter to alex . drury @ nmsrecruit . com or, alternatively, submit your application via the link below.

Important Information : We endeavour to process you...