Customer Service Advisor

A highly successful and well-established e-commerce business selling sports, fitness, healthcare safety and pet products is looking for an office -based Customer Service Advisor to join their team in Clapham, London.

The role is office based in Clapham, Central London.

Along with a salary of up to £27,007.50 per annum, you will also receive 28 days of holiday including bank holidays (rising by a further holiday for each year of service up to 33 days of holiday), regular staff socials funded by the business, weekly McDonald’s breakfasts, free tea and coffee, Friday beers, soft drinks and chocolate, and a staff discount on products!

The business has been launching world-class websites for the last 17 years and operates several successful businesses in multiple industries from its head office. The business is ISO 9001 certified which demonstrates its commitment to continual improvement and quality of service. Its rapid growth with a focus on customer care means that it now needs a switched on, intelligent and adaptable Customer Service Advisor to add to its team.

This is a fantastic workplace to learn how e-commerce businesses operate and expand. If you’re curious to learn more about this business sector, this could be the job for you. There are opportunities to progress within the business for the right candidate.

You must be good on the phone and have excellent writing skills; your spelling, punctuation and grammar must be of a high standard to ensure the emails you send to customers are accurate and professional.

Location :

This is an office-based role. Our offices are located between Stockwell and Clapham North Underground Stations on the Victoria and Northern Lines. We are an 8-minute walk from both stations. It’s a great location for public transport and a fast commute.

As a Customer Service Advisor your duties will include :

Being kind and considerate to everyone

Providing excellent support over the telephone and by email

Assisting with order queries and product information

Liaising with our suppliers for order updates and product details

Working with internal departments to ensure queries are resolved efficiently

Taking orders over the telephone

Ensuring the order process is a seamless and pleasant experience

Product support

Authorising returns

Customer escalations

Further ad hoc responsibilities

The ideal candidate will hold the following skills and experiences :

Previous relevant customer service experience

Excellent verbal and written communication skills

Excellent organisational and problem-solving skills

Must be fluent in English

A polite and confident telephone manner

Great attention to detail

The working hours of this role are Monday to Friday, 9.00am to 5.30pm (37.5 paid working hours per week). In return you will receive a salary of £27,007.50 per annum (£13.85 per hour).

If this sounds like the Customer Service Advisor for you, click the apply online link and send an updated copy of your CV today!

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