Solution Implementation Lead

Contact Centre Solutions Implementation Lead

Location : Manchester, M1 3BN (office based)

Salary : circa £60k dependent on skills and experience + Benefits

Full Time

About us

The company, a leader in bespoke cloud communication platforms, is seeking a skilled and customer-focused Contact Centre Solutions Implementation Lead to configure, deploy, and support advanced voice and contact centre platforms (primarily Twilio Flex) for our clients.

In this key role, youll combine deep technical expertise with strong communication skills to bridge the gap between customer requirements and successful technical delivery. From initial design and configuration to post-launch support, youll be instrumental in ensuring each project meets our clients business needs and runs smoothly in a live environment.

Key Responsibilities

Configure, deploy, and optimise Twilio Flex (or similar platform) and RACE solutions to meet customer goals, with a focus on voice and contact centre environments

Translate high-level business requirements into clea...