Information Technology Service Delivery Manager

Overview

Information Technology Service Delivery Manager – hybrid role (3 to 4 days on site). Great opportunity for a Technical Delivery Manager for a growing automotive services company. This position will enable you to implement plans to build a best-in-class IT function, leading technical service delivery and creating a modern, automated data-driven IT Service.

Responsibilities

• Delivery of technical projects and providing input into IT architecture and technical solutions
• Lead, coach, and develop a high-performing team of IT professionals across support, infrastructure, and applications
• Embed a customer-first culture with a focus on proactive service, fast issue resolution, and continuous improvement
• Oversee the support of 4000 employees across multiple sites around the UK
• Ensure robust and resilient IT infrastructure, application performance, and end-user support
• Monitor, manage, and report on SLAs, service metrics, and incident resolution with a data-driven, continuous improvement focus

Your background

Seniority level

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Location : Birmingham, England, United Kingdom

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