Production Manager

Job Title : Production Manager

Salary : £46k to £72k pa (pro-rota)

Location : London

Reference : J1456

Contact :

Telephone : 0141 647 6688

Categories : , ,

3 month contract – immediate start

Job Purpose :

Assist production team to deliver printed requirements of the client. Largely DM orientated collateral.

To process client orders

To deal with client enquiries on the phone and via email and face to face.

To proactively manage customer orders, ensuring budgets are met and print production processes are followed.

Assist with providing reports as required

To work actively with the production team to deliver the highest level of customer service possible.

To purchase print from an approved supplier base

Assist in spotting opportunities to group orders and increase print “better buying” opportunities.

To help in the growth and development of all clients

To manage suppliers ensuring quality and service is to a high standard

Ensure that all best practices are followed

Resource responsibility :

Financial : (e.g. budgets / income, assets, contract values etc)

Assist with providing weekly accurate forecasts

Assist with influencing forecast bank to stretch

Assist with team GP targets

Ensure variances there are no variances

Build relationships with key customers to ensure maximum level of activity is managed.

Non-financial : (e.g. invoices processed, queries taken, calls made etc)

Meeting all client SLA’s

Ensure the you are working within the approved supply chain

Ensuring that no more that 1 non-conformance per month

Maintaining all ISO procedures

Knowledge & Skills Required :

Experience

A minimum of 3 years experience in managing and delivering Direct Mail campaigns.

A minimum of 3 years experience in managing and buying print services, including B1 / B3 / B3 Litho, Screen Printing, Digital printing and wide format.

A minimum of 5 years experience in managing client requests.

Account management experience beneficial

Key Accountabilities :

Relationships

To ensure clients orders are delivered on time

To work effectively with suppliers and other third parties, responding as appropriate to queries about orders in production.

To deal with and escalate all non-conformances within 48hrs

To work to the specific SLA’s set out within the client’s accounts.

To raise any system issues with the Senior Production Manager to ensure a streamlined production process is maintained.

Decision Making

To purchase print at the most competitive price and the most appropriate supplier.

To proactively monitor the quality of production output supplied by the printer, seeking feedback from both internal and external customers and communicating the feedback appropriately within the team.

To work with Senior Production Manager to make sound judgements about when to act and when to check, and about appropriate solutions and relevant action.

To propose and if approved, investigate and assist with implementing innovative ways of delivering the print services that are within the remit of the role.

Discretion

To work proactively and on their own initiatives and with production team

To be self-motivated, working with little supervision and communicating clearly with line manager about own development needs.

To be discrete about all confidential personal information.

To project a positive image of the organisation to external audiences.

Impact and Accountability

To ensure all production orders are managed through the approved supply chain, are authorised in accordance with production process and supported by appropriate original documentation e.g. POD’s client PO’s etc.

To contribute actively to the development of all Marketing policies and procedures.

To ensure the client experience is as positive as possible, but clear communication through telephone and backed up on email.

Knowledge

To keep abreast of, leading edge production and manufacturing capabilities within the market, appraise the organisation with, and assist with the implementation of changes in systems.

To have knowledge of ways to reduce costs to clients, but new or different methods of production.

People Management and Development

To act as a team player and support the team where possible

To be an effective member of the team.

Working context

The post holder is expected to be able to organise and prioritise workload, especially around client delivery dates / services quality and innovation, and have the flexibility to respond to increases in workload / tight deadlines. Some working outside of normal office hours might be required to meet deadlines, but this is not expected to be regular.

This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to : -

Board level, account management and all levels of sales vacancies –

Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available.

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