Account Manager

We're looking for an enthusiastic and customer-focused

Account Manager

to join our growing team. No previous account management experience is required — what matters most is a strong background in customer service, a proactive attitude, and the ability to build great relationships.

As an Account Manager, you'll be responsible for managing and developing relationships with our valued customers, that range from single, influential schools to entire MATs consisting of upwards of 40 schools. . You'll act as their main point of contact, ensuring their needs are met, spotting opportunities to add value, and upselling where appropriate.

You will build strong relationships and become a trusted adviser, gathering their feedback and meeting regularly with clients to understand their development plans, pain points and where you can add value. EPM's technological developments provide a range of exciting up-sell opportunities, therefore proactively promoting these new offerings is a vital part of this role. You will need strong presentation skills and the ability to manage senior stakeholders (Headteachers / FD / HRD / COO / CEO), regularly running training sessions and demonstrations in both online and face to face settings.

What we're looking for :

Proven background in customer service (essential)

Excellent communication and people skills

Ability to build trust and rapport quickly

Proactive, positive, and solution-focused approach

Organised, with good attention to detail

Overall success will be measured by customer NPS scores, customer net revenue retention and revenue through cross- sell / upsell target achievement.

Join us to receive a great benefits package : -

Competitive salary

Generous annual holiday allowance

Bupa cash plan

Enhance pension scheme and life assurance

Salary sacrifice tech and cycle schemes

Professional qualification and study support

Retail discount app

Great engagement events such as Summer parties, charity events

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