Visitor Experience Officer

Summary

Being a Visitor Experience Officer for the National Trust is all about people – connecting with them, inspiring them, and making sure they have the best possible day when they come to visit.

Salary: £14.16 per hour
Contract: PermanentHours/ working pattern: Part-time, 30 hours per week. The contracted hours are 30 hours per week and this will include Duty Manager shifts. Evening and weekend work will be required.

What it's like to work here

You’ll be reporting to the Visitor Operations and Experience Manager and working within a team in Mid Ulster.

The properties within Mid Ulster include: The Argory (primary place of work), Springhill, Ardress House, Wellbrook and Grays Printing Press. Your main office will be located at The Argory but you will be required to work at different locations from time to time or during peak season and events.

What you'll be doing

As a Visitor Experience Officer, your primary focus will be delivering an outstanding experience for every visitor.

Managing a team of welcome and service assistants, you will help create a warm and engaging welcome, encouraging people to explore and connect with our places across Mid Ulster. This role may also involve supervising and supporting volunteers, as well as coordinating staff rotas.

You will play a key role in delivering high-quality, engaging visitor experiences. This may include developing and delivering events, programmes and activities; producing risk assessments; and planning interpretive displays that bring each place and its stories to life for diverse audiences.

The role is central to both day-to-day operations and the overall visitor experience across Mid Ulster. Maintaining high standards of presentation and service will be essential, alongside providing some budgetary support and working in partnership with local communities to improve access and engagement.

Who we're looking for

Applications from redeployees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• an understanding of visitor engagement, inclusive interpretation, and audience development in cultural or heritage settings
• teamworking and leadership skills to support and develop staff and volunteers
• organisational and co-ordination skills to manage bookings, events, and day-to-day visitor operations
• financial awareness, including budget monitoring and resource planning
• awareness of health and safety, safeguarding, and accessibility standards

Additional criteria for all other applicants:

• used to multiple deadlines and managing your own workload
• skilled in organisation and planning, with a good eye for detail
• good at talking to, and getting on with, all kinds of people
• a hard-working and committed team player
• comfortable with IT: Microsoft Office, as well as web and social media
• experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
• familiar with health and safety procedures

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme (for roles that meet the salary criteria)

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

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