Shore Excursion Manager

European Cruise Service is part of a long‑established, highly respected operator of shore excursions across the UK & Ireland, Scandinavia, Asia and Africa. We work directly with major cruise lines to deliver exceptional guest experiences, and our reputation is built on quality, reliability, and a team who take pride in going above and beyond.

We’re now looking for a proactive, organised and relationship‑driven Shore Excursion Manager to join our dedicated UK & Ireland Shore Excursions Management team. If you thrive in a fast‑paced environment, enjoy building strong partnerships, and love the idea of shaping unforgettable guest experiences, this role offers a rewarding and dynamic career path.

What You’ll Do

As a Shore Excursion Manager, you’ll take ownership of allocated regions and cruise line accounts, ensuring every aspect of service delivery is meticulously planned, executed and continuously improved. Working closely with Senior Shore Excursion Managers and colleagues across the business, you will :

• Manage key cruise line accounts and nurture strong professional relationships both onboard and ashore.
• Prepare and coordinate all contracted services, including shore excursions and ground handling.
• Support the creation of bids and RFPs, contribute to new tour development, and assist with pricing negotiations.
• Make and maintain supplier bookings, resolving queries and ensuring accurate system entries.
• Complete post‑call administration, ensuring accuracy.
• Conduct pier‑side checks to ensure quality delivery and represent the company during client visits and FAM trips.
• Build and maintain excellent supplier relationships, including negotiating competitive rates.
• Maintain accurate records and uphold the highest ethical and professional standards.
• Carry out additional reasonable duties as required to support smooth business operations.

What You’ll Bring

Working Pattern

You’ll be part of a passionate, knowledgeable team who take pride in delivering experiences that exceed expectations. Every day brings new challenges, new people and new opportunities to make a real impact on the guest journey.

If you’re ready to bring energy, professionalism and a love of exceptional service to a role where no two days are the same, we’d love to hear from you. Apply today and start your next adventure with European Cruise Service.