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Account Manager, Contract Manager, Field Based

Account Manager, Contract Manager, Field Based

MandevilleCambridgeshire and Peterborough, England, United Kingdom
11 days ago
Job type
  • Full-time
Job description

Account Manager, Contract Manager, Customer Account Manager required to join an industry leading service provider who are looking for double digit growth over the next 12 months. A field-based role covering sites in Cambridgeshire & surrounding areas. Salary circa 40k plus bonus & car.

Contract Management

  • Putting in place standard service monitors for assigned contracts.
  • Working with both internal CDTs (where applicable) and the company's operational managers to ensure that the level of service is consistent with the customer's requirements.
  • Developing relationships with key personnel to create opportunities to introduce new products and services.
  • Establishing effective communication at all levels within the customer's organisation.
  • Represent my client at contract & user group meetings with the assigned customer.

Operations

  • Organising and managing the CDT to complete daily distribution requirements.
  • Liaison with the customer services to ensure that customer requirements are met in full.
  • Ensuring all activities are carried out in line with the company's written procedures.
  • Recruitment of CDT members.
  • Facilitating training and development of CDT members.
  • Performance appraisals and discipline in line with company procedures.
  • The management of urgent deliveries.
  • Monitoring and collation of customer feedback.
  • Managing holiday cover for all subordinates.
  • Ensuring that every delivery is accompanied by clear and accurate paperwork.
  • Quality

  • Working with the key stakeholders to create a quality driven environment.
  • Working pro-actively with operatives to constantly improve process control and eliminate inefficiencies.
  • Carrying out internal audits as requested by the Quality Manager.
  • Liaison with Customer Services to correct identified problems.
  • Management Information

  • Establishing measurable performance targets.
  • Monitoring and reporting performance against defined performance standards.
  • Monitoring and reporting all additional costs incurred outside budget.
  • Summarising management information for daily, weekly and monthly reports using the prescribed systems.
  • Mandeville is acting as an Employment Agency in relation to this vacancy.

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    Account Manager Field • Cambridgeshire and Peterborough, England, United Kingdom

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