Parts Specialist Advisor

We are currently looking for a Parts Advisors : Key Responsibilities : To assist the Dealer and Key Account Parts Support team, your main responsibilities will include :

• Managing and processing back orders
• Monitoring and following up on outstanding back orders
• Providing advice on parts availability and pricing
• Responding to dealer inquiries via ASiST
• Handling inbound and outbound calls
• Generating and completing back order reports
• Investigating and addressing claims and return requests
• Submitting pricing inquiries
• Placing orders accurately and efficientlyQualifications & Requirements :
• Strong organizational and time management skills
• Excellent communication skills, both verbal and written
• Proficiency in Microsoft Office, particularly Excel
• Fluency in English (written and spoken); additional languages are a plus but not required
• Familiarity with the agricultural industry is advantageous, though not essential
• Ability to prioritize tasks effectively and manage competing deadlines
• Familiarity with relevant software applications
• Collaborative team player, committed to contributing positively to team culture and enhancing the brand image
• Self-motivated, proactive, and dedicated to improving dealer satisfaction
• Ability to handle stress and work effectively under pressure
• Strong punctuality and time management
• Willingness to travel (up to 20% of the year)
• Comfortable with public speaking and presenting when necessaryBlue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people