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Operations Coordinator
ReedNorth East, England, United Kingdom10 days ago
Job type
- Full-time
- Permanent
Job descriptionExperience in high level admin Strong organisational and multitasking skills Excellent communication — both written and verbal Ability to stay calm under pressure and juggle priorities Basic IT knowledge and troubleshooting skills desirable GCSEs or equivalent required; further education in IT or business admin preferred Competitive salary up to £30K Great team culture Opportunity to make a real impact in a busy, hands-on role
Job Title : Operations Coordinator | Location : Durham | Salary : Up to £30,000 | Type : Permanent / Full-Time
The Opportunity
Our client in Durham is looking for a Service Desk Coordinator who’s got top-tier admin skills, a confident phone manner, and thrives in a fast-paced, team-driven environment. If you're someone who gets things done, keeps things organised, and isn’t afraid to pick up the phone, this could be the perfect fit.
Key Responsibilities
- Coordinate and schedule service calls and appointments for clients.
- Dispatch technicians for installations, repairs, or support tasks.
- Monitor service orders to ensure timely and accurate completion.
- Communicate with clients to understand their needs and provide updates.
- Maintain records of service calls, work orders, and customer interactions.
- Resolve service-related issues and escalate when necessary.
- Ensure compliance with company policies and industry regulations.
- Prepare reports on service delivery performance and customer satisfaction.
What We’re Looking For
Why Apply?
Join us in delivering outstanding service that makes a real impact. We are excited to hear from you and explore how you can contribute to our team's success.
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Coordinator • North East, England, United Kingdom