Desktop Support Engineer

Trade Floor Support Engineer ? 3-month contract ? London

My Customer is seeking a Trade Floor Support Engineer to join our dynamic team supporting high-performance users, including Traders and VIPs, in a high-pressure financial services setting.

As a key member of the IT support team, you will provide hands-on desktop support up to 2nd line for our Trade Floor operations. Your focus will be on ensuring seamless technology performance across departments that are critical to business success. You?ll need a keen eye for prioritisation, excellent communication skills, and the ability to work under pressure with professionalism and urgency.

The Trade Floor Support Engineer is required onsite 5 days a week in Victoria, London

Key Responsibilities of the Trade Floor Support Engineer

Provide 1st and 2nd line desktop support to traders, front-office staff, and VIP users

Troubleshoot hardware, software, and bespoke application issues efficiently

Manage and resolve incidents using service desk tools (Avanti preferred, ServiceNow and others acceptable)

Support Microsoft 365 environment and related technologies

Provide meeting room and AV support to ensure high service availability

Support and deploy desktops, laptops, and mobile devices using tools like Intune

Work collaboratively with other IT teams to escalate and resolve complex issues

Maintain a high level of customer service and timely communication throughout issue resolution

Ideal Candidate Will Have :

Previous experience in a trading floor or high-pressure financial environment

Strong technical troubleshooting across Windows, Microsoft 365, and end-user devices

Familiarity with bespoke trading applications such as Bloomberg

Experience with mobile device management (preferably Microsoft Intune)

Proficiency with service desk tools (Avanti, ServiceNow, etc.)

Understanding of business priorities and ability to triage support based on impact and urgency

Outstanding interpersonal and customer service skills, with the ability to support high-profile users

The Trade Floor Support Engineer is required to be onsite in Victoria, London 5 days a week.

Apply now to speak with VIQU IT in confidence. Or reach out to Connor Smal via the VIQU IT website.

Do you know someone great? We?ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.