Advanced Multi Skilled Operative

The Advanced Multi-Skilled Operative is responsible for delivering a high-quality, customer-focused repairs and maintenance service across properties and communal areas. The post holder will undertake a wide range of carpentry, plumbing and associated trade works to an advanced multi-skilled standard, ensuring compliance with health and safety legislation, service standards and Abri policies.

Key Duties and Responsibilities

• Undertake a broad range of carpentry, plumbing and associated trade works to an advanced multi-skilled level, including masonry, tiling and plastering (internal and external), in line with Skills Awards L3 NVQ Diploma in Maintenance Operations or equivalent
• Ensure all work is carried out in full compliance with health & safety legislation, building regulations, relevant codes of practice and service standards , including correct use of PPE
• Liaise effectively with customers, colleagues and other stakeholders to ensure clear communication regarding progress, outcomes and follow-on actions
• Escalate complex issues to senior staff where required to identify appropriate remedial solutions
• Deliver a high-quality, right-first-time service , completing repairs within agreed priorities and timescales
• Act as a professional ambassador for Abri, maintaining positive customer relationships at all times
• Accurately apply and interpret Schedules of Rates (SoR) to ensure correct job costing and variation of repair orders
• Participate in the out-of-hours emergency call-out rota and attend emergency repairs when required
• Accurately complete and maintain all job records, paperwork and reports in line with Abri policies, using appropriate IT systems and devices
• Procure job-related materials from approved suppliers in line with value for money principles
• Maintain appropriate stock levels within the works vehicle to support efficient service delivery
• Ensure the works vehicle is kept clean, safe and roadworthy, carrying out regular safety checks and reporting defects to the Fleet Manager and Support Team

Knowledge, Skills and Experience Required

Additional Responsibilities