Strategy and Operations Manager - Topshop/Topman

Job Description

Join us as a Strategy and Operations Manager for Topshop/Topman and play a pivotal role in shaping the future of two of fashion’s most iconic brands. Working closely with the Managing Director and leadership team, you’ll blend consulting-level problem solving with hands-on operational delivery, driving growth and innovation that impacts millions of customers worldwide.

This is a varied role that will give you exposure to a breadth of strategic and operational challenges. You'll have the opportunity to lead high-impact strategic initiatives, influence go-to-market strategies, and collaborate with cross-functional teams to accelerate Topshop/Topman’s success.

The Details

• Lead strategic initiatives that accelerate growth and elevate the Topshop/Topman customer experience.
• Define and execute go-to-market strategies for new product launches, optimising pricing, promotions, and channel mix.
• Build and streamline scalable processes to speed up time-to-market for trend-led collections.
• Use data analytics and A/B testing to uncover insights, refine product positioning, and drive commercial outcomes.
• Develop and maintain dashboards and metrics to measure success, inform strategic decisions, and prioritise roadmaps.
• Drive continuous improvement across products, services, and operations through data-led thinking.
• Present strategic recommendations and business cases to senior leadership, supporting investment and growth decisions.
• Collaborate closely with product, operations, marketing, and finance teams - bringing clarity to ambiguity and turning insights into action.
• Champion Diversity, Equity & Inclusion strategies, supporting our inclusive culture.
• Supporting our culture by championing Diversity, Equity & Inclusion strategies.

Qualifications

About You

• A background that combines strategy experience with operational delivery, and cross-functional leadership, either gained in consulting or in-house (essential)
• Proven experience of owning and executing end-to-end initiatives and leading/influencing cross-functional teams.
• Experience in e-commerce, retail, or consumer brands - ideally with exposure to product launches, go-to-market strategy, or scaling operations.
• Comfortable moving from big-picture planning to detailed execution, thriving in fast-paced, complex environments.
• Skilled at data-driven decision-making, confident with tools like Excel, SQL, Power BI, and dashboarding platforms.
• Experience presenting to senior leadership, building business cases, and supporting investment decisions is a plus.
• Curious, proactive, and adaptable - always looking for ways to innovate and improve.

Additional Information

BeneFITS’

• Employee discount (hello ASOS discount!)
• Employee sample sales
• 25 days paid annual leave + an extra celebration day for a special moment
• Discretionary bonus scheme
• Private medical care scheme
• Flexible benefits allowance - which you can choose to take as extra cash, or use towards other benefits
• Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role

We believe being together in person helps us move faster, connect more deeply, and achieve more as a team. That’s why our approach to working together includes spending at least 3 days a week in the office. It’s a rhythm that speeds up decision-making, helps ASOSers learn from each other more quickly, and builds the kind of culture where people can grow, create, and succeed.