Sales Support Coordinator

At Zappie, we’re not just a telecoms company; we’re a rapidly growing scale-up revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do. We are looking for motivated, like-minded people who excel in a target-driven environment to join our team.

Key Responsibilities :

• Provide administrative support to the sales team, including preparing proposals, quotes, and contracts.
• Coordinate sales activities and update CRM systems.
• Assist in preparing sales reports.
• Manage the leasing process from enquiry to contract, ensuring compliance with company policies and regulations.
• Maintain accurate records of lease agreements, renewals, and terminations.
• Act as a point of contact for customers, addressing enquiries and resolving issues promptly.
• Listen to calls and grade the quality based on criteria set by management.
• Check broadband availability for customers, suggesting the best options.
• Conduct credit checks on customers prior to appointments.
• Manage the calling in dems line, transforming obtained information into actionable insights.
• Record and track customer interactions for future reference and analysis.
• Ensure rescheduled appointments are promptly rebooked, minimising drop-outs.
• Oversee all leasing documentation, ensuring all admin is up to date and completed on time.
• File all paperwork into the CRM system.
• Collaborate with brokers to ensure the best deal is reached.
• Chase customers for key information to process leases.
• Work with the billing team to ensure correct charges for equipment when leases are not processed or handled in-house.

Requirements :

At Zappie, we believe in fostering a collaborative and fun working environment where our team can thrive. In addition to a competitive salary, we offer a range of benefits to our employees :

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