IT Support Engineer

IT Support Engineer – Banbury - £24,000 to £31,000

Banbury company are looking to add an IT Support Engineer to their team. The remit of the role will see you be responsible for providing technical support across the organization. Moreover you will ensure that all IT related systems and infrastructure are operating efficiently and assist in resolving any technical issues that may arise. As a business focused on training you will also be put on a training programme offering accreditation in CompTIA.

Key Responsibilities :

• Provide first and second-line support to internal teams and external clients via phone, email, and in-person.
• Diagnose and troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Manage user accounts and permissions on various platforms (Active Directory, Office 365, etc.).
• Monitor and maintain IT infrastructure, including servers, networks, and security systems.
• Ensure timely resolution of issues and escalate complex problems to higher-level support when necessary.
• Document and maintain accurate records of support requests, resolutions, and system configurations.
• Assist in the implementation of new technology projects and IT infrastructure improvements.
• Provide training and guidance to end-users on IT best practices and tools.
• Stay up-to-da...