Credit Controller

THX UK is a leading tool and equipment hire company serving specialist contractors within the fit-out sector. We’re known for delivering an exceptional hire experience through our proactive fleet renewal, real-time service transparency, and industry-leading customer satisfaction. We ensure maximum availability, consistent service, and on-time deliveries across major cities in England. Our mission: to deliver an exceptional hire experience defined by unmatched service, proven reliability, and a team that inspires and delivers. With a focus on sustainability and long-term value, our purpose is to grow a high-performing business that creates stability and opportunity for future generations.

The Credit Controller will play a key role in supporting the financial stability and ongoing growth of THX. The position is responsible for proactively engaging with customers to ensure the timely settlement of sales invoices, thereby maintaining healthy cash flow and liquidity. In addition, the role will contribute to effective credit risk management by monitoring and controlling credit exposure, supporting informed decision-making and safeguarding the business as it continues to grow.

Requirements

Key Responsibilities:

• Processing of sales invoice throughout the month.
• Issuing monthly statements to all customers.
• Identify customers with invoices that have become overdue.
• Reduce debtor days and percentage of overdue accounts to ensure targets are met and system/process problems are identified.
• Contact customers by phone and email to identify any issues with the accounts and seek to resolve them, including liaison with colleagues at THX.
• Accurately record information and outcomes gathered from customer and colleague contact.
• Encourage payment of overdue invoices and identify when payments will be made.
• Follow up to ensure payment have been made as agreed and make further contact if necessary.
• Assist in negotiating payment plans and starting legal proceedings, if required.
• Updating customers records with credit reports and credit limits on a regular basis.
• Post and allocate customers receipts on the system.
• Manage the legal cases by liaising with insurers and solicitors.
• Build constructive relationships with THX customers.
• Raise relevant issues to the Financial Controller.

Requirements:

• Previous experience in a credit control role.
• Strong attention to detail and excellent organizational skills.
• Good knowledge of Microsoft Excel and accounting systems (Sage 50).
• Ability to work independently and as part of a team.
• Strong communication skills, both written and verbal.
• A proactive and flexible approach to work.

Key Competencies

• Team player with a can-do attitude.
• Forward thinking and not afraid of change.
• Ability to challenge existing processes in a constructive way.
• Ability to think outside the box and suggest better ways of working.
• Ability to manage multiple tasks and deadlines.
• Discreet and trustworthy with sensitive information.

Benefits

THX Values: As a family-centred business, people are at the heart of everything we do. We’re proud to have a strong commitment to our team because we know that the success of any company depends on the people behind it. That’s why we make sure our employees feel valued, supported, and given every opportunity to grow.

We believe that a diverse team is a strong team. We’re dedicated to building an inclusive workplace where everyone feels welcome, respected, and able to thrive no matter their background, identity, or circumstances.

Alongside a competitive benefits package and great opportunities for career development, we’ve built a friendly, collaborative culture that reflects our core values (Humility Innovation Refreshing Energetic). These values guide how we work, how we treat each other, and what it means to be part of THX: a high-performing team that’s always learning, innovating, and focused on leaving people feeling good.

Benefits:

• Company pension
• Discounted or free food
• Free parking
• On-site parking