Central Operations Manager

As part of our client’s exciting growth journey, we’re looking for a talented Central Operations Manager to take the lead in driving supply chain efficiency from our Head Office in Plymouth. This is a high-impact role at the heart of the business, working closely with Retail, Head Office, and Distribution Centre teams to ensure operations run seamlessly.

If you’re passionate about problem-solving, process improvement, and building high-performing teams, this is your chance to make a real difference in a fast-growing retail environment.

Key Responsibilities

• Lead & Develop : Inspire, coach, and manage a Central Operations team, ensuring clear goals, regular 1 : 1s, and strong performance.
• Operational Excellence : Oversee day-to-day supply chain operations, balancing priorities and ensuring smooth delivery across the function.
• Continuous Improvement : Drive process reviews, lean initiatives, and system enhancements to create smarter, faster, and more efficient workflows.
• Playbook Creation : Build and refine SOPs, applying Lean Six Sigma principles to reduce waste and maximise effectiveness.
• CRM & Query Management : Own CRM workflows, ensuring operational issues are tracked, prioritised, and resolved with accountability.
• Cross-Team Collaboration : Act as the key link between HO, Retail, and DCs — aligning priorities and strengthening communication.
• Problem Solving : Lead root-cause in...