Product Specialist

Why join ERIKS?

At ERIKS UK&I, our Power Transmission team plays a vital role in keeping industry moving. Specialising in the supply and support of mechanical drive components, we help customers maximise uptime and minimise maintenance across a wide range of industrial applications.

From bearings, belts, chains, and couplings to gearboxes and motors, our Power Transmission specialists provide technical advice, product selection, and bespoke solutions designed to improve performance, efficiency, and reliability.

Whether it’s supporting day-to-day operations or delivering engineered upgrades, our team combines deep product knowledge with hands-on experience to solve real-world challenges and keep our customers one step ahead and shape the future of engineering excellence together.

Location : Kingswinford

About the Role :

The Product Support Team provides specialist support across our Power Transmission range (couplings, belts, chains, motors, gearboxes and drive systems). The main focus of the Product Specialist Role is to :

Use product knowledge to provide advanced technical support for colleague and customers on Power Transmission products.

Interpret specifications and drawings to ensure correct product selection.

Respond to technical queries from the ERIKS network of branches and onsites, through the ERIKS EOS query system.

Liaise with suppliers to obtain technical input, and negotiate pricing.

Stay up to date with product developments and new technologies, through participation in product training.

Collaborate with, and support other colleagues within the Product Support Team.

Hours of Work :

08.30am - 5.30pm - Monday to Friday

40 hours per week

1 hour break

Key Skills, Experience & Requirements :

Strong technical aptitude – able to understand drives and power transmissions products, and read technical information.

Previous experience in a technical, engineering, or industrial distribution environment.

Proven experience of handling high volumes of customer / supplier queries and resolving them accurately.

Understanding of the ERIKS organisation and our supply chain role & process.

Understanding of our customers business and their operating challenges.

Competent with Microsoft Office, and experience of using ERP systems.

What’s in it for you?

Alongside a competitive salary, our benefits package is designed to support your career, wellbeing, and life beyond work :

Time Off That Works for You

25 days’ annual leave + bank holidays

Option to buy up to 5 extra days

1 paid wellbeing day per year

Health & Wellbeing

Comprehensive Employee Assistance Programme with 24 / 7 emotional, financial, and legal support

Virtual GP access, counselling, nutrition & fitness coaching, physiotherapy

Medical second opinions, lifestyle coaching, and wellness discounts

Security & Support

Company sick pay from day one

Contributory pension scheme

Group income protection

Life assurance

Extra Perks

Cycle to Work scheme

Enhanced Maternity, Paternity & Adoption leave

Fertility leave and support

Who are we?

We’re ERIKS, a leading specialised industrial service provider. Our mission? Simple : to make Industry Work Better.

With 170 sites across the UK and Ireland, you’re never far from a supportive, inclusive team. From shop floors through to strategic roles, your skills make a difference wherever you are.

We’re proud of our engineering heritage, but our impact goes far beyond the workshop. We deliver innovative solutions and technical expertise to keep industry moving forward.

We’re building a culture where everyone feels seen, heard, and valued. Diversity, inclusion and belonging aren’t just words, they’re central to who we are and how we grow. If you're looking for purpose, opportunity, and a place to belong, you’ll find it here.

So… what are you waiting for?

Let’s build something remarkable together.

ERIKS is an Equal Opportunities Employer.