Technical Support Engineer

• Provide first-class technical support to our customers via email, phone, and remote sessions.
• Troubleshoot, diagnose, and resolve software and system-related issues.
• Assist with the deployment, configuration, and integration of Zynk products.
• Collaborate with the development and product teams to resolve advanced issues.
• Document technical processes, FAQs, and customer resolutions.
• Contribute to continuous improvement of support tools and processes.

• Technical Expertise: Strong understanding of software systems and troubleshooting business processes. Experience with XML, SQL, C#, REST APIs are a plus.
• Customer-Focused: Exceptional communication and interpersonal skills, with a knack for explaining technical concepts to non-technical users.
• Problem-Solving Skills: Logical thinker with the ability to resolve complex technical challenges efficiently.
• Experience: Prior experience in a technical support or engineering role is highly desirable.

• Be part of a growing company with a commitment to innovation and excellence.
• Opportunities for professional development and career growth.
• Supportive and collaborative team culture.
• Competitive salary and benefits package.

At Zynk, we’re on a mission to simplify data integration for businesses across the ecommerce, CRM, and accounting ecosystems. Our platform helps automate complex workflows and eliminate repetitive tasks, giving our customers the freedom to focus on what they do best. We’re a team of thinkers, builders, and problem-solvers working together to make seamless automation accessible for growing businesses. Whether we’re designing intuitive tools or delivering exceptional support, we believe in doing things with purpose, precision, and integrity. If you’re passionate about building technology that has real-world impact, you’ll feel right at home here.