Food & Beverage Development Manager

At Tim Hortons, we believe that you shouldn't have to compromise. Whether you want a hot freshly prepared breakfast on the way to work served with our smooth, delicious coffee; a great choice of freshly prepared hot sandwiches for lunch, or one of our famously irresistible donuts for a sweet afternoon treat, Tim Hortons is the place to visit. However, there’s more to Tim Hortons than great-tasting fresh food and coffee. We work hard to deliver the highest quality products and services and strive to be a leader in everything we do.

An iconic 62-year-old brand in Canada, Tim Hortons is off to a great start as we take on the competitive U.K. marketplace. After unprecedented media interest in the national launch in Spring 2017 and a fanatical social media following from fans across the U.K., it is no surprise the first store is a roaring success and with over 75 restaurants and an exciting growth agenda. It’s a great place to develop and grow.

As we look ahead to grow the brand across the country, we are looking for a Food and Beverage Development manager to join the team. The role will drive the business performance and support the customer experience through the development of food and beverage strategy and product ranges that deliver high levels of overall customer satisfaction in consistent taste, flavour, value for money and overall experience. Exciting and delighting our guests with innovative products that we are proud to serve.

We are keen for the individual to have specific beverage experience and be in touch with the beverage market and emerging trends. The individual will be part of defining the strategic approach for beverages within the business.

Candidate Profile

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• Bachelor’s degree educated in related field
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• Experience working in a product development department within food service, QSR or Coffee Shop
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• Experience in hospitality or food service sector preferred
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• Understanding of HACCP
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• Strong negotiation skills and track record demonstrating business cost savings through development
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• Outstanding communication and interpersonal skills.
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• Enthusiastic, positive, and ambitious.
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• Strong computer skills:
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  • Excellent MS Excel skills are mandatry
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  • Highly cmpetent level of MS Word and MS PowerPoint
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• Impeccable attention to detail.
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• Ability to successfully work to and within deadlines
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• Hands on experience of working in an operationally multi-site environment
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• Experience of working within a cross-functional team
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• Able to thrive in a fast-paced environment.
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• Willingness to learn and develop your skill set within new categories
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• Full Driving License
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Job Responsibilities

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1. Food & Beverage Strategy – Ensuring our menu evolves to suit customer needs, seeking out new opportunities to drive sales & profitability.
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2. Food & Beverage Trends - Keeping abreast of developing food and beverage trends as they evolve and being ready to launch when the time is right for Tim Hortons
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3. Develop range churn led by customer insights to ensure Tim Hortons holds the customer interest and excitement within our key ranges.
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4. Collaborate with Marketing, Supply Chain, Finance and Operations to create briefs and direction for the food and beverage plan.
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5. New product introductions and Limited Time Offers (LTOs) should be developed in line with Tim Hortons brand standards and local market needs – seasonal range introductions to be presented in a timely manner to achieve approval
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6. Critical path execution – ensuring products are available in a timely manner for launch.
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7. Take learnings from other International Markets and the Tim Hortons domestic market in Canada with a view to transfer effective product development to the U.K.
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8. Collaborating with Our brand owner Restaurant Brands International (RBI) to gain approval of new menu concepts, and renovation to core ingredients – setting the business up to launch in line with the marketing calendar.
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9. Work with RBI to gain concept approvals for U.K. product development. Collaborate with the Food QA & Technical manager to ensure that new menu items, Ops guides, and equipment required to launch a new product is approved.
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10. Supporting the onboarding of new suppliers into the network - work with the supply chain management team to support them through the requirements of the RBI Master Terms and Conditions and the needs of our third-party logistics partners.
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11. Management and support of supplier development sessions
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12. Work with marketing, supply chain, finance, and operations teams to conduct a post-launch review to establish whether the product launch established the desired success criteria, and all key learnings are captured for future development.
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13. Working with marketing to support photoshoots, - product guides, ingredients, making products.
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14. Assisting marketing with menu approval on product images, digital assets and delivery partners, checking that calories and product descriptions are correct
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15. Conduct consumer panels and ingredient trials where necessary to gather data to support product launches
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16. Any other duties as reasonably requested by the business, which may not be part of your day-to-day role.
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Role location

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• The role will be based in our Wolverhampton Office, but will have regular nationwide travel
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• Candidate will be required to travel regularly to our restaurant locations across the U.K. & Ireland and to our key strategic suppliers.
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