Business Customer Support Technician Apprentice Exeter

About this role

• Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
• Support customers with a wide variety of needs across hardware, software, and infrastructure.
• Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
• Engage directly with customers—talking through ideas, resolving issues, and ensuring their services are fully optimised.
• Recommend suitable digital products and services to help customers get the most from their technology.
• Travel between customer locations as part of a dynamic, field- based role.
• Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience.

What You’ll Do

• Work on-site across different customer locations.
• Install, configure, and optimise BT products, apps, and services.
• Carry out non‑complex repairs and provide deskside support for devices such as laptops, PCs, and printers.
• Support installations, migrations, and rollouts.
• Diagnose and resolve hardware and software issues.
• Guide customers through solutions and recommend suitable digital products and services.

What You’ll Learn

• Hands-on field engineering and customer support experience.
• How to install and configure BT applications and services.
• Diagnostic and troubleshooting techniques for hardware, software, and connectivity issues.
• Logical problem-solving and customer service best practice.
• Technical knowledge of networking, cabling, and system setups.
• An ICT Comms Tech Level 3 Qualification through structured apprenticeship training.
• Exposure to BT’s innovative technologies and future-ready solutions.

Your Future Career

• Progression opportunities within BT Group across multiple brands (EE, BT, Plusnet, Openreach).
• Potential to move into advanced engineering roles or leadership positions.
• Be part of a global technology leader committed to diversity, inclusion, and sustainability.
• Build a career in a growing industry with roles in field service, technical support, and beyond.
• Access to continuous learning and development programs to keep your skills future-ready.

About the apprenticeship you’ll study for

This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.

The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.

Location – Firebrand Training, The Willows, Great N Rd, Wyboston MK44 3AL

What’s in it for you? –

• Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
• Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more

Ready to Apply

It's easy to apply online; just tell us about your details and current education. You will then complete 5 text-based questions and 1 video question. If successful, you will attend an interview and have the chance to ask questions you might have.

BT Group will never ask for payment during recruitment. All genuine BT Group communications come from @ emails or . Our Security and Legal teams are investigating and working with the authorities to stop this activity. Let’s look out for one another and keep our job-seeking community safe. We look forward to receiving your application!

#ENGAPEX25
#SRVAPEX25
#CUSENGAP25