Mobile Funeral Service Arranger

Position :

Mobile Funeral Service Arranger

Location :

Francis Chappell & Sons, Kent

Job Type : Full-Time, Permanent

Salary : £29,276 per annum

We're looking for a compassionate, organised individual to join us as a Mobile Funeral Service Arranger. In this dynamic role, you'll provide cover across a group of funeral homes within our Francis Chappell & Sons brand based around Kent- supporting during peak funeral periods, staff holidays, and sickness.

You'll be key in delivering consistent service across multiple branches, ensuring every family receives the same high standard of care and professionalism, regardless of location. If you thrive in varied settings, can manage multiple arrangements at different stages, and enjoy meeting new people every day, we'd love to hear from you.

Why This Role Matters

At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way.

The Role

This is a rewarding and fast-paced position that requires adaptability, empathy, and strong organisational skills. You'll be the first point of contact for families, guiding them through funeral arrangements and ensuring each service is planned and delivered with care.

Key Responsibilities :

Support families with empathy, professionalism, and attention to detail

Arrange funerals in line with individual wishes, cultural practices, and legal requirements

Travel between funeral homes to provide cover as needed - supporting with arrangements, branch duties, and ceremonial activities

Manage multiple funeral arrangements simultaneously at different stages of progress

Liaise with ministers, celebrants, florists, and other suppliers

Guide families through Funeral Plan options as trained

Represent the brand and Dignity in each community with consistency and compassion

Train in Funeral Conducting to assist with ceremonial duties during busy periods

Maintain branch presentation, administration, and customer care standards across all locations

About You

We're looking for someone who :

Brings compassion, professionalism, and calm under pressure

Thrives in changing environments and enjoys supporting different teams

Has excellent communication, administration, and organisational skills

Is confident managing multiple tasks and arrangements at varying stages

Holds a Full UK Driving Licence and is comfortable with regular travel between locations

Is comfortable working in settings where the deceased may be resting, including preparation areas and chapel visits

Has flexibility to work occasional weekends

Previous experience in funeral care, administration, or a customer-facing role is beneficial - but full training will be provided

What We Offer

A meaningful role supporting families when they need it most

Full training and development, including Funeral Plan Consultancy and Funeral Conducting

The opportunity to work flexibly across a network of funeral homes

Uniform and all necessary equipment provided

30 - 33 days annual leave, inclusive of bank holidays

Company pension, employee assistance programme, and life assurance

We wouldn't be able to provide this essential service without our people. If you'd like to be part of a compassionate team dedicated to delivering the highest standards of care - we'd love to hear from you.

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

About Us

We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism.

Now we are building the UK's leading end of life company. As part of the Dignity Group, we also operate Farewill, the country's largest will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well.

Today we are over 4,000 people across the UK, all driven by the same goal : to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.

FCA Statement

We're regulated by the FCA, so some roles may be subject to background checks

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

TPBN1_UKTJ