Customer Support Specialist

Working Hours : Monday to Friday – 7am to 5pm

At THX we are committed to transforming tool hire expectations within the UK construction industry by providing a hire experience that goes beyond the ordinary. We are a dynamic, fast-growing company and have an exciting opportunity for someone looking to embark on their next chapter.

Join us and become part of a team that’s passionate about delivering unparalleled customer service and creating meaningful customer relationships!

WHAT ARE WE LOOKING FOR?

Are you passionate about delivering exceptional customer service and building meaningful relationships? As a key member of our team, you will be responsible for creating lasting connections with our customers through the ordering and off-hiring processes.

You will also be expected to track and achieve key performance indicators (KPIs) to ensure customer satisfaction, operational efficiency, and the overall success of the business.

You’ll work collaboratively with colleagues in other departments to ensure that THX consistently exceeds customer expectations and delivers a seamless experience.

WHAT WILL YOU BE DOING?

Your primary responsibilities and duties will be to :

• Develop and sustain meaningful relationships with our customers.
• Efficiently handle incoming orders, queries and quotes with dedication and a customer-first attitude.
• Manage and swiftly respond to website orders and customer web charts.
• Provide stellar support to customers through our main phone line.
• Ensure THX’s system is meticulously updated with customer account activities, including administration of off-hires / on-hires.
• Communicate effectively with customers about orders, collections, and other activities, ensuring their satisfaction with our service.
• Address and resolve issues with a positive and solution-orientated approach.
• Collaborate seamlessly with colleagues across various teams to manage delivery and service efficiently.
• Carry out all other reasonable management requests with dedication and a positive attitude.

Your secondary responsibilities and duties will be to :

what we would like to see :

Essential experience, skills & attributes for the role :

WHAT WILL YOU GET IN RETURN?

THX is no ordinary workplace! In exchange for helping us do a great job and continue to grow our business, we offer a comprehensive rewards package and genuine career development opportunities.

Benefits include :

no ordinary workplace

On top of our great rewards package, we’ve cultivated a friendly, energetic, and collaborative workplace, where ‘Team’ really does mean team.

Take a moment to exploreTHX CAREERS andTHX CULTURE . You’ll find out more details about all our great benefits, meet some team members, and get a glimpse into what life is like at THX.

SOUNDS GREAT, HOW DO I APPLY?

If you like what you see and feel you could be the right person for this role, please apply by completing the Application Form at the bottom of this page.

Alternatively, you can send your CV with a cover letter to Steve Ward, HR Consultant, sjw@thxuk.com

Whilst we value qualifications and experience, don’t let a few unchecked boxes discourage you. If the role aligns with your skills and aspirations, we welcome your application.

Full Time – THX Gt Barford / THX Bedford, Bedfordshire Working Hours : …

Full Time – THX Gt Barford / THX Bedford, Bedfordshire Working Hours : …

Full Time, Great Barford, Bedfordshire Working Hours : Monday to Friday – 40+…

Full Time, Bedford Working Hours : Monday to Friday – 10 : 30am – 7pm…

Contact us below to join our dynamic and growing team

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