Optical Assistant

Overview

Job Title : Optical Assistant

Location : PopSpecs BRIXTON

Employment Type : PART-TIME (to include weekend working)

Department : Optical Assistant

An opportunity is available for a friendly, detail-oriented, and organised Optical Assistant to join our team. The main focus of the Optical Assistant will be on delivering outstanding customer service by giving top priority to providing a high level of care to our clientele. This role combines technical responsibilities with direct customer interaction to ensure the smooth and efficient operation of the store.

Responsibilities

• Customer Interaction : Greet and assist customers upon arrival; take measurements and support customers with products, ensuring that the fit, comfort and accuracy of frames are checked thoroughly; assist customers in selecting eyewear (frames and lenses) based on prescriptions, lifestyle, and preferences; educate customers on the proper care of their eyewear.
• Administrative Duties : Maintain customer records, orders and transactions, ensuring accuracy and confidentiality; process payments; order and manage inventory of optical supplies, frames, and lenses; perform general office duties, including answering phone calls, responding to emails, and maintaining a clean and organised workspace.
• Technical Support : Calibrate and maintain optical equipment and instruments; repair and adjust glasses as needed; conduct lens edging and glazing, and fitting when necessary.
• Customer Service : Provide excellent customer service at all times by understanding customer needs and addressing inquiries and concerns; offer product recommendations, explaining different lens and frame options; handle returns, exchanges, and adjustments of eyewear; make customers feel welcome and valued to encourage loyalty.

Qualifications

Experience : Previous experience in a customer-facing environment is preferred; prior experience in optics is preferred, however we will provide training and will continue to help develop and expand knowledge; experience with optical equipment and software systems is beneficial.

Skills : Excellent interpersonal and communication skills (written and verbal) with a customer-centric approach; strong organisational skills with attention to detail; ability to work efficiently in a fast-paced environment; ability to operate both in a team and individually to achieve sales targets and contribute to a positive and welcoming store environment.

Personal Attributes : Friendly and approachable personality; enthusiastic to leave a positive long-lasting impression on customers; team player with a positive attitude; patient and empathetic with a genuine interest in helping others; professional appearance and conduct.

Benefits

PopSpecs is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

You will be required to work Saturdays and be available to work holidays and cover days off. This position will suit a student or retired person.

If you have the above skills, ideally along with optical experience, please call Pop Specs Brixton (Tues-Friday between pm). ONLY IF YOU HAVE EXPERIENCE-CALL

Starting salary £12.50 ph.

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