Delivery Partner Manager

JOB DESCRIPTION

The Delivery Partner Manager can be based anywhere in the UK. They are accountable for the commercial and operational performance of Delivery Service Partners (DSPs) across the Home Delivery Network. The role owns the end-to-end partner relationship, ensuring delivery partners operate in line with contractual commitments, service levels, cost expectations, and behavioural standards.

This role sits at the intersection of commercial contract management and operational performance. It requires strong stakeholder management, data led decision making, and the ability to hold partners to account while maintaining productive, long-term relationships. The Delivery Partner Manager plays a critical role in protecting customer experience, controlling cost, mitigating risk, and driving continuous improvement across the delivery network, while exemplifying HelloFresh DNA and a pragmatic, outcome-focused mindset.

What you will be doing:

• Own the commercial relationship with assigned Delivery Service Partners across the full contract lifecycle
• Support contract renewals, variations, and commercial discussions in collaboration with Legal and Finance
• Monitor partner performance against service, quality, and cost KPIs including performance reviews
• Analyse operational and commercial performance data to inform decisions and recommendations
• Produce clear performance reporting for senior stakeholders, highlighting risks and improvement opportunities
• Work closely with Operations, Transport Planning, Finance, Legal, and H&S teams to support partner performance
• Act as the voice of the delivery partner internally while protecting HelloFresh standards and customer outcomes
• Identify opportunities to improve delivery quality, efficiency, and cost across the partner network
• Support onboarding of new partners and scaling of existing partners in line with network strategy
• Ensure partners operate in line with health & safety, legal, and regulatory requirements

Skills and experience required:

• Strong experience of managing logistics/delivery suppliers, partners, or third-party service providers
• Exposure to commercial or contract-led environments
• Experience operating in fast-paced, operationally complex settings
• Strong stakeholder management and relationship-building skills
• Ability to analyse performance data and drive action
• Confident communicator, able to hold partners to account
• Understanding of service delivery models and performance management
• Awareness of contractual, compliance, and governance principles
• Building strong, professional partnerships while maintaining accountability

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Electric vehicle scheme
● Mental health first aiders and an employee assistance programme
● Dog friendly office! (London site only)
● Nursery support scheme
● Cycle to work scheme
● Group Life Assurance

Location: We are happy for you to be based in any location in the UK, we are flexible with your travel. Our two main offices are in Derby and London.

Hybrid Working Policy
We offer a hybrid working policy for eligible roles, allowing flexibility to work from home and in the office. For more details on eligibility and how this applies to the role you're applying for, please consult with your recruiter.

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

You are required to cooperate with HelloFresh in all health and safety matters. You are responsible for ensuring you take reasonable care of your own health, and safety as well as others who may be affected by the work activities you undertake. You must report incidents immediately and actively raise health and safety-related concerns to your Line Manager. As part of our commitment to maintaining a safe and secure environment, we will process Disclosure and Barring Service (DBS) checks to the successful individual. Failure to disclose relevant information at application or throughout the process could affect your employment with the company.

To be considered for this role, you’ll need to have the independent right to work in the UK, as we're unfortunately unable to provide sponsorship at this time.