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IT Support Analyst - 1st Line Support

Intec SelectCanterbury, England, United Kingdom

2 days ago

Job type

Full-time

Job description

Overview

IT Support Analyst

A fast-growing technology company is looking for an IT Support Analyst to join their team. This is a front-line support role, ideal for someone with a technical mindset and a passion for problem-solving. Youll be assisting users with day-to-day technical issues and supporting a variety of IT services and connectivity solutions.

Role and Responsibilities

Provide first-line support via phone, email, and chat
Record and manage tickets accurately
Troubleshoot issues related to networks, connectivity, telephony, and related services
Guide users through basic fixes; escalate more complex problems
Monitor systems and identify early signs of service disruption
Support device setup, updates, and basic configuration
Maintain clear and helpful documentation
Contribute ideas for improving support processes

Essential Skills & Experience

Understanding of networking basics : IP, DNS, DHCP, VPN, etc

Strong communication skills with a customer-first mindset

Confidence in resolving technical issues and escalating appropriately

Organised, curious, and eager to build technical knowledge

Ability to work effectively under pressure and manage multiple tasks

Desirable

Previous experience in a service desk, ISP, or tech support environment

Familiarity with tools like ticketing systems and network monitoring platforms

Knowledge of setting up network devices (routers, modems)

Certifications such as CompTIA A+, Network+, or similar

Package

Salary up to £26,000

Ongoing training and development

Strong benefits package

Hybrid working

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1St Line It Support • Canterbury, England, United Kingdom

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