Customer Service Representative (Q325M)

Customer Service Representative (Q325M)At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

People people wanted.

Are you our new Customer Service Representative?

We're on the lookout for fantastic Customer Service Representatives (12-month Fixed Term) who will love speaking with people over the telephone and providing financial solutions to their queries to join us. You don't have to have call centre experience; we know that customer service experiencees from a variety of industries; what you will have, is a friendly personality and excellentmunication skills.

What you'll do :

• Day to day you will speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.
• Make and receive calls to / from Customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers debt.
• Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.
• Responsible for ensuring the delivery andpliance with all oues and activities held within the Consumer Duty regulation, driving fair oues for customers.
• Work hours per week Monday-Friday (between the hours of 08 : 00 to 20 : 00) and one in three Saturdays between the hours of 08 : 30 to 16 : 30 with varied shift patterns (which will be discussed with you). This will be a fixed term contract for 12-months.
• Easilymute to our Manchester office, this role is hybrid working in this location. You will be office based for the duration of your induction (Circa 8 weeks) and for a period of time after. Which gives you time to build relationships with the team and gain confidence in your role before remote working. So, expect to be office based after your induction initially for a few months, we will discuss individually with you when you are confident tomence hybrid working.

What we're looking for :

Interested? We thought you would be! But there's more!

What we offer : At Intrum we offer not only a challenging and rewarding career but also :

About Intrum :

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helpingpanies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large. Intrum has circa 10,000 dedicated professionals who serve around 80,000panies across Europe.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles : Deliver Impact, Inspire Trust and Embrace Growth.

How to apply :