Program Manager (Financial Crime Compliance)

Overview

Location : United Kingdom – London

At NICE, we challenge our limits and aim to lead in our industry. We are looking for a highly experienced Project Manager to lead and coordinate complex, client-facing Financial Crime Compliance (FCC) Managed Service projects. This role focuses on governance, operational readiness, and stakeholder satisfaction, with SME expertise in Financial Crime Compliance (AML, KYC, transaction monitoring, and screening investigations) and a track record of delivering services across matrix-managed, globally distributed teams.

How you will make an impact

• Lead multiple FCC Managed Services projects across global client accounts.
• Establish and maintain governance structures aligned with industry best practices.
• Ensure successful service transition, operational readiness, and delivery quality.
• Manage service level agreements (SLAs) across quality and production to ensure consistent and reliable service delivery.
• Lead cross-functional teams across geographies in a matrix structure.
• Support design and management of key governance and control frameworks.
• Support build-out and ongoing management of new services.
• Drive consistency, scalability, and performance through delivery frameworks and roadmaps.
• Act as the primary point of contact for senior client stakeholders, including C-level sponsors.
• Lead steering committees and senior stakeholder meetings with clear, timely communication.
• Proactively manage risks, issues, and escalations to ensure client satisfaction and delivery success.
• Improve CSAT scores through strategic engagement and delivery excellence.
• Support forecasting, resource planning, and financial tracking across engagements.
• Support pricing, contract shaping, and pipeline conversion with operational inputs.
• Monitor scope, budget, and timelines, ensuring adherence to project baselines.
• Lead reporting cadence and governance across active engagements.
• Empower and motivate delivery teams, ensuring alignment with programme goals.
• Support recruitment, onboarding, and knowledge transfer processes.
• Provide coaching and performance oversight to delivery teams.
• Maintain and optimize business platforms (e.g., Salesforce, Kantata / Kimble) for reporting accuracy.
• Conduct data analysis to identify inefficiencies and propose strategic improvements.
• Support month-end financial processes including billing and client reporting.
• Prepare high-quality reporting materials for internal and external stakeholders.

What you’ll need

Interpersonal skills

What’s in it for you

Learn more about the benefits at NICE.

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About NICE

NICE software products are used by 25,000+ global businesses, including 85 of the Fortune 100, to deliver customer experiences, fight financial crime, and ensure public safety. NICE manages more than 120 million customer interactions daily and monitors over 3+ billion financial transactions.

NICE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, disability, veteran status, gender identity, sexual orientation, or any other protected category.

Requisition ID : 8587 | Reporting into : Senior Director, Business Consulting, Actimize

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