General Manager

Job Description

What You’ll Do

Lead & Elevate : Recruit, train, and develop an ambitious team, giving regular, constructive feedback to maximise performance.

Drive Results : Own membership growth, secondary spend, and all revenue streams to maximise overall profitability.

Deliver Exceptional Experiences : Lead by example on the gym floor and reception, ensuring every visit feels elevated and personal.

Operate with Precision : Ensure all operational processes (daily, weekly, monthly) are delivered to the highest standard, consistently.

Champion Standards : Maintain outstanding cleanliness, presentation, and safety standards at all times.

Engage & Motivate : Build team buy-in to national focuses and campaigns (#WorkoutWednesday, #WeCommunicate).

Problem Solve Fearlessly : Stay resilient, agile, and solutions-driven in the face of challenges.

Compliance & Safety : Oversee all policies and procedures, including Health & Safety and pool plant operations.

Qualifications

What You’ll Bring

Passion for health, fitness, and wellness

Level 2 Fitness Qualification (desirable)

Minimum 1 year’s management experience in the fitness industry

Strong leadership qualities with the ability to adapt communication & management style

A member-first mindset with exceptional interpersonal skills

Commercial awareness and the drive to deliver results

Positivity, resilience, and a fearless solutions-driven approach

Flexibility to work evenings, weekends, and Bank Holidays as required

Additional Information

Want to know see more of the great things our brand does please visit our LinkedIn page  here .

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles :

• Think without limits  - Think fast, think fearlessly and take the team with you
• Own it   and back yourself  - own the basics, own your role and own the results
• Be relevant -  Relevant   to our people, our partners and the planet