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Service Manager

Service Manager

Exc@v8 GroupKendal, England, United Kingdom
16 days ago
Job type
  • Full-time
Job description

Excellent benefits package, flexible working hours policy, additional paid holiday leave, ongoing training and development, long term service scheme. Opportunities for international travel and career progression.

THE ROLE :

  • A highly varied customer service role requiring an organised and detail-oriented candidate to lead a team of both workshop and field service engineers.
  • Implementing industry standards to ensure the highest level of service is maintained throughout the business.
  • Provide the highest level of customer service, developing lasting customer relationships.
  • Management of ongoing projects and making sure that service standards are being met and problems are resolved.
  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team\'s objectives are met.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Maintaining strong relationships with manufacturers and sales representatives.
  • Working closely with the parts, workshop and operations managers within the wider company. Reporting on performance data and related financial information.
  • Leading our apprenticeship program by identifying, recruiting and training suitable candidates to ensure apprentices can practice and develop their talents to undertake quality and productive work

SKILLS :

  • You’re an experienced service manager, engineer or service technician with a strong working knowledge of all industry standards and practices as well as the company\'s products and services.
  • You are a proficient problem solver, resourceful, and a solution-based thinker who can deliver a ‘first time fix’ in all situations.
  • You have good all-round communication and interpersonal skills, have the ability to relate to each customer\'s unique situation and can manage customer expectations and provide a high standard of customer service.
  • You’re used to working in time-sensitive situations where downtime needs to be minimised.
  • Your background could be from a machinery dealership, distributor or OEM, and you possess a recognised engineering qualification (from HND to degree level).
  • You\'ll have experience of hydraulic and electrical systems (including CANbus), mobile machinery software systems and remote diagnostics, as well as a well-developed range of practical mechanical engineering skills.
  • Overseas experience would be of interest, particularly in environments requiring a resourceful approach and where supplies and resources may be in short supply.
  • You’re well organised, with good planning, administrative and IT skills.
  • Ideally living in the North of England (other areas may be considered), you have a clean driving licence.
  • Seniority level

  • Mid-Senior level
  • Employment type

  • Full-time
  • #J-18808-Ljbffr

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