MI Analyst

Were looking for a motivated skilled and experienced analytics professional to join our Insight Lab team. Youll design and deliver reporting and analytics that help us monitor performance understand customer behaviour and improve service for both our members and advisers.

Why join us

Data is at the heart of everything we do. Youll play a key role in producing and maintaining KPIs that measure servicing performance and customer experience helping the business make informed decisions that drive better outcomes. If you enjoy solving problems connecting the dots across multiple data sources and telling compelling stories with data this role is for you.

What this team is all about:

Were a data-driven team focused on delivering insights that shape customer experience performance and business strategy. Our mission is to bring together data from multiple sources and turn it into a single compelling story combining technical expertise with business understanding to drive meaningful change.

This role also includes a proof-of-concept element where youll work on prototype-level data engineering and ETL modelling through to analytics and visualization. Working with others to productionise and ensure successful implementation. This gives you the chance to innovate and see your ideas evolve into enterprise-class solutions.

In addition youll play a key role in solving daily issues with data and reporting ensuring operational continuity and accuracy. Youll also handle queries from managers on staff performance metrics and management helping leaders make fair and informed decisions.

• Ability to interpret data and explain it clearly to non-technical audiences.
• A focus on accuracy consistency and data quality.
• Curiosity and a problem-solving mindset.
• Familiarity with AI tools or willingness to learn.
• Desirable: experience with automation tools (e.g. Power Automate) and interest in AI-assisted analytics.

Were really excited to announce that we have recently been awarded Top 10 Best Places To Work in The Sunday Times Awards 2024!

Vitality is a multi-award-winning UK insurance brand here to make the world a healthier happier place.

Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit our business benefits and society benefits. Were successful because we attract develop and retain the best people and because we care.

At Vitality were committed to diversity and inclusion because its good for our employees for our business and for society. We welcome applications from individuals of all backgrounds experiences and perspectives.

Vitalitys approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid

If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested please submit your application as soon as possible.