Description

We’re in the process of hiring for a Lead Nurse / Service Manager to join the DMC Healthcare team working in the ENT Department on a contractor basis for 1 day per week. This is a remote role.  We’re looking for someone with an enthusiastic, positive personality who has a keen eye for detail and who has prior experience. We’re looking for someone who has experience in managing relationships with the NHS Trusts we support and who is interested in supporting the Head of Operations in managing the operational and financial side of the contracts too, ensuring that we remain within our financial agreements and will support with any financial modelling or pricing requests that are necessary. The ideal candidate will have an in-depth understanding of ENT outpatients and surgery and will have the skills needed to write SOP’s, implement processes, and manage the ENT nursing team, with the support of the Clinical Lead for ENT and the Head of Operations. They’ll have excellent verbal, written, interpersonal and communication skills and must have the ability to actively problem solve. They must have the ability to manage their time and prioritise workloads, and the skills needed to use IT based clinical record systems used in the NHS.

The role

The Lead Nurse / Service Manager role is pivotal to the success of our ENT contracts at DMC Healthcare. They will be working alongside the Clinical Lead for ENT and the Head of Operations to ensure that everything from recruitment and HR compliance through to scheduling rotas and reporting is done to the highest standard possible, so that we can provide the frictionless service we promise to the trusts we support. It will be their responsibility to work closely with the clinical lead to make sure that DMC is operating as efficiently as possible when it comes to ENT. It will be the post holder’s responsibility to not only ensure efficiency with all of our ENT contracts, but efficiency at scale as we continue to grow and push the boundaries, as well as constantly reviewing how DMC can make improvements to its service. The post holder will need to deliver a weekly reports back to the NHS Trusts, outlining key metrics and data on performance and patient care delivered. It will also be up to them to manage and oversee any HR issues we come up against when carrying out our contractual obligations, ensuring anything that arises is dealt with swiftly and in line with our HR policies. It will be part of the post holder’s day to day to manage end to end operational governance. This will include reporting on patient survey results. They will be working Visit www.dmchealthcare.co.uk / careers DMC Healthcare Ltd., 60 Chadwick Road, Peckham, London, SE15 4PU. Registered in England : 06745192 closely with the mobilisation of DMC’s ENT contracts with a key element being recruitment of clinical staff. Finally, it is crucial that they’re data driven. DMC uses data to steer its decision-making day to day and it is essential that you’re able to interpret data sets in order to produce relatable comprehensive internal and external reports.

Key responsibilities

Core functions, but not limited to :

• To support the Head of Operations with DMC’s ENT contracts
• To support with the mobilisation of DMC’s contracts
• To oversee HR and mandatory training compliance ensuring KPIs are met
• To oversee ENT recruitment
• Supporting with scheduling and managing rotas
• Producing weekend reports
• Supporting clinical leads to increase efficiency at scale
• To produce reports both internally and externally
• To manage internal data dashboards Operational
• Mobilisation and implementation of new contracts in line with agreed processes
• Provide ongoing feedback and support to the Trust management team, resolving operational issues effectively in a timely and professional manner
• Ensure that a comprehensive set of policies and procedures is in place to underpin the safe and effective delivery of clinical ENT services
• Maintain full oversight of the recruitment and onboarding process for ENT ensuring appropriate practicing privilege contracts are in place to ensure appropriate delivery of services
• Ensure that we have the right staff in the right place to support the agreed clinical activity
• Escalate any queries and complaints following the correct procedures Other duties
• Undertake other duties as assigned, appropriate to the role and seniority of the position, recognising that the organisation is rapidly expanding and that job requirements will change to reflect these changes.
• Participate in the on-call rota for the organisation

Qualifications and experience

Qualification and training :

Essential

Desirable

Knowledge and Technical Ability :

Essential

DMC Healthcare is a leading independent provider of primary care, consultant-led dermatology, radiology reporting, in-sourced routine endoscopy services and MSK community services to the NHS.

We believe that everyone should have the opportunity to achieve healthier outcomes.

Firmly rooted in the NHS and dedicated to excellent patient care for nearly 55 years, DMC Healthcare currently works with 30+ NHS organisations and other partners, treating over 100,000

With NHS waiting list pressures, workforce shortages and unprecedented demand, we want to help. We support capacity deficits with a firm eye on quality and robust clinical governance.

Find out more : https : / / dmchealthcare.co.uk