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Customer Service Team Manager

Customer Service Team Manager

This is Alexander Faraday Recruitment CareersMiddlesex, Middlesex, UK
30+ days ago
Job type
  • Full-time
Job description

OurclienthasanexcitingopportunityforaCustomerServices ManagertoleadtheShippingCustomerServiceTeamsindeliveringexceptionalserviceacrosstheorganisation

Mainresponsibilities :

  • Overseecustomerqueries,shippingupdatesandservicefeedbackhandling
  • Leadoperationalandcontinuousimprovementperformanceandinitiatives
  • Workingwithintheteamtodeliveraseamlesscustomerexperience
  • Createpolicies,procedures&trainingmaterial
  • Managinganddevelopingateamofshippingandlogisticscustomerservicestaffmembers

Requirements :

  • Previous experience inaCustomerServicesManagementrole,ideallyfromasimilarsector(Logistics,shippingetc)
  • Experiencemanaginganddevelopingcustomerserviceteams
  • Excellentrelationshipbuildingexperience

    • Pleasenotethisaasitebasedrole

    Ourclientsoffersagreatbenefitspackage,whichincludesayearendbonusanddiscountsonvariousproducts

    AMRT1_UKTJ

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    Customer Service Team Manager • Middlesex, Middlesex, UK