Customer Service Advisor

What we expect

Job Responsibilities

• Ensure the timely recording of any safety incidents and customer complaints notified via Central Service Administration team
• Processing Addition, Cancellation and Amendment SAF’s in a timely manner
• Ensuring all the relevant documents are attached behind Group Contracts in Navision
• Applying Endorsements on monthly basis (includes sending out Endorsement Prelists)
• Uplifting callout rates on monthly basis
• Invoicing Service Contracts (includes checking the Invoice Prelists for possible errors, manual invoicing, After Service Rendered invoicing, keeping Invoice Summary Sheet up to date)
• Assisting with any SAF related queries
• Providing Branch Support with any Service Administration related tasks (Updating PO numbers on existing Contracts, providing training as and when required, updating Navision with Customer email addresses or contact details etc.)
• Making Sure Navision is up to date with the relevant information provided by Branches
• Answering incoming calls in professional manner, logging the callouts and allocating engineers
• Answering autodialler calls (entrapments), logging the callouts in Navision and allocating engineers
• Providing support to the Customers over the phone
• Lift off and Service Completion reports as and when required
• Monitoring and answering TKE UK Service Centre Emails
• Monitoring and answering TKE UK Info Emails
• Monitoring and answering TKE UK SAF Emails
• Providing support to the Branches with any callout related queries (including OOH queries)
• Providing cover in case of holidays or sickness (this includes sending Monthly SAF Reports, Autodialler Reports etc.)
• Engage in monthly completion of Net Promoter Score Customer surveys to ensure completion of defined quota and feedback measures of customer interaction

Who we are looking for

Person Specification

What we offer

What’s in it for you?

A competitive salary, 33 days holidays a year, access to a company health cash scheme (BHSF), network benefits platform and company pension.

As an equal opportunity employer, TK Elevator value diversity.