Maintenance Officer – Newtownabbey

Maintenance Officer

Location : Newtownabbey

Hours : 37 per week

Salary : £16.90 per hour

About the Role

We are seeking an experienced Maintenance Officer to join our Lisburn & Castlereagh Area Team. In this frontline technical role, you will carry out inspections of Housing Executive homes and properties, ensuring repairs are completed to a high standard and that tenants receive an excellent customer experience.

You will play a vital part in maintaining safe, high-quality housing by assessing repairs, authorising works, monitoring contractor performance, and ensuring value for money. This role also supports change-of-tenancy works, minor adaptations, and planned maintenance programmes.

Key Responsibilities

• Inspect domestic and commercial properties pre- and post‑repair, including fire / flood damage and void properties.
• Ensure repair works meet required standards and authorise payments within delegated limits.
• Carry out ad‑hoc technical inspections and arrange specialist referrals when required.
• Respond to PSNI forced-entry reports and raise securing works as needed.
• Liaise closely with contractors, administrative teams, and technical specialists to meet KPIs.
• Highlight deficiencies in service delivery and follow up with contractors or managers.
• Provide tenants with updates and advice on repairs and maintenance responsibilities.
• Work with Customer Service staff to manage repair requests and queries.
• Support Patch Managers in identifying and recovering repair-related costs.
• Conduct Public Liability Insurance (PLIC) inspections and prepare associated reports.
• Assist with planned maintenance schemes and minor property adaptations working alongside Occupational Therapists.

Essential Requirements