Maintenance Co-ordinator

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Our journey so far : Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private tenants and landlords in North London. We now operate UK-wide with over 3800 accommodation units, 5500 tenants and counting, delivering fit-for-purpose accommodation and services to improve tenants’ lives. We bring together private investors, local authorities, charities and housing associations to provide a versatile, end-to-end model. We are committed to helping vulnerable people get the housing help they need.

The Role

The Maintenance Coordinator plays a key role in ensuring the efficient operation of the maintenance team. This includes job scheduling, engineer coordination, tenant liaison, and follow-up on contractor works. The position requires strong communication skills, attention to detail, and the ability to handle urgent issues promptly.

Main Duties & Responsibilities

• Log and assign all maintenance jobs accurately in Salesforce.
• Review condition reports and job history to ensure jobs are raised appropriately.
• Plan, schedule, and manage engineers' workloads for maximum productivity.
• Assess follow-up work requirements and schedule accordingly.
• Oversee new job tickets and reassign where necessary to ensure completion.
• Handle and escalate complex or critical jobs to the Maintenance Manager.
• Conduct twice-daily check-ins with engineers to monitor job progress.
• Provide real-time phone support to engineers and respond to updates.
• Chase contractors to ensure job completion and avoid delays.
• Order materials for engineers when required.
• Review and track the progress of out-of-hours (OOH) jobs.
• Monitor active job queues and escalate any overdue or high-priority tasks.
• Maintain communication with local authorities for permissions or compliance.

Skills & Knowledge

Benefits

Location : London / Hounslow area, United Kingdom

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