Operations Quality Leader

Job Title : Quality Lead

Location : Leighton Buzzard

Salary : £45,000

Contract Type : Permanent

You will handle Customer Complaints by maintaining strong relations with customers to ensure all product specifications are clearly understood. Form part of team of 5 and lead 2 Quality Coordinators. Collaborate with suppliers by understanding supplier needs, specification & expectations with a view towards mutual commitment to overcome challenges that occur.

Responsibilities :

• Deliver on customer quality commitment. Improve Quality feedback. Understand customer needs, specification & expectations.
• Demonstrate and lead problem solving efforts via proven root cause investigation methods.
• Supplier Quality : Collaborate with suppliers as a view towards our mutual commitment. Work with suppliers when challenges occur. Understand supplier needs, specification & expectations.
• Quality Control (Internal Non-Conformities)
• Collaborate with other functions to support operations when product quality issues are detected, and support
• coordinating the appropriate steps to resolve any challenges.
• Maintain oversight of Site KPIs, particularly, but not limited to : Cost of Quality; Blocked Stock; Customer
• Satisfaction.

Change Management : Ensure the facility remains connected with ECRs impacting the products & processes connected with the site operation...