Local Account Manager

Overview

Local Account Manager – phs Hygiene, North London. Covers the North London territory with postcodes including AL, CB, EN, HA, HP, LU, MK, N, NN, NW, OX, PE, SG, WD. You will manage and support our Key Account customers at site level within the PHS Hygiene division. Responsibilities include mobilisation of new sites, retention, growth, and new business delivery within your territory, working closely with our Senior Key Account Managers and Key Account Managers to meet the strategic goals of our largest customers.

Responsibilities

• Achievement of annual new business target (Territory & Personal) from portfolio of Key Account sites within your designated territory.
• Regular contact and dialogue with Senior Key Account Managers / Key Account Managers / Key Account Support teams, Managed Accounts, Operations Centres.
• Mostly customer facing with regular daily meetings and calls.
• Present and gain agreement from the customers within the territory that this approach adds value from their current relationship with PHS, supports both customer and PHS commercial requirements and supports the customer with continuous improvement and innovation.
• Proactively identify and develop all levels of contacts within the specific territory to support retention.
• Proactively identify non-compliant sites and develop future new business opportunities.
• Work with the wider team to ensure that the customer experiences the best and most appropriate level of support and service, reflecting a single joined up team approach.
• On ‘owned’ accounts, work with the Tenders team to produce final bids and documents to the customers.
• Generate timely management reports as required, including pipelines, identifying risks and opportunities with an action plan to support.
• Work proactively within your territory with a planned schedule of visits to keep the customer up to date and maximise the value of each interaction.
• Collaborate with the network of service personnel within PHS to deliver a best-in-class customer experience.

Knowledge and Experience Required

The Rewards

If you want a career with a well-established company, where you will be appreciated for the quality of your work, we would love to hear from you. Apply now .

phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain, and Ireland with over 120,000 customers across 300,000 locations incorporating numerous businesses during its 59 years of business.

Our businesses include Washrooms, Healthcare, Floorcare, phs Direct, Direct 365, phs Greenleaf, Teacrate, Besafe, Wastekit and Compliance.

At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

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