Account Manager

Company description :

ClearCourse

Job description : Account Manager

Location : Hybrid

Office base in Waterlooville

Brand : Swan Retail (part of ClearCourse)

Job Type : Full-Time

Join a market leader in retail technology

Swan Retail, part of the ClearCourse Group, is a leading provider of end-to-end EPOS software, integrated payments, and services for retailers across a wide range of sectors

including furniture, department stores, garden centres, fashion, and sports & stadia hospitality.

We are currently recruiting for an experienced Account Manager to join our expanding team. This is a fantastic opportunity for someone with a strong track record of developing long-term customer relationships, ideally in the EPOS or retail software industry.

You will take ownership of a portfolio of existing customers, working to ensure they are realising the full value of our solutions. From driving adoption of our latest features to cross-selling new modules and services

youll play a key role in customer success, revenue growth, and long-term retention.

The role will also focus on migrating clients to our integrated payments solution, ClearAccept, using a consultative and strategic approach to influence decision-making and adoption.

What youll do

Build strong relationships with existing clients and maintain regular contact to ensure satisfaction and retention

Identify and close cross-sell and upsell opportunities within your customer base to meet agreed sales targets

Develop a deep understanding of Swan Retails solutions and guide customers to use our tools more effectively

Provide consultative guidance to customers to align their technology roadmaps with our evolving product set

Own strategic growth plans for key accounts in your portfolio

Migrate existing customers onto the ClearAccept payment gateway using commercial insight and negotiation skills

Maintain accurate CRM records and report pipeline updates clearly to the Account Management Lead

Provide regular forecasts and performance updates including metrics, revenue predictability, and churn risk

Collaborate with teams across Support, Operations, Development, and Marketing to deliver a great customer experience

Offer exceptional customer service and proactively resolve issues

Stay up to date with market trends, industry developments, and product knowledge

What were looking for

Proven success in a client-facing, target-driven Account Management role

Experience in the software or retail technology sector, ideally including EPOS

Ability to understand customer needs and align them with appropriate technology solutions

Strong commercial acumen and consultative sales approach

Confident communicator who can engage and influence at all levels

Ability to remain calm and positive under pressure

Experience in or interest in retail sectors such as department stores, furniture, or hospitality is an advantage

Key behaviours and attributes

Strong commercial awareness

Excellent communication and presentation skills

High levels of empathy, professionalism, and confidence in customer interactions

A persuasive, consultative, and proactive approach

Why join ClearCourse?

Swan Retail is part of ClearCourse

a fast-growing UK-based technology group backed by Aquiline Capital Partners. Together, we are building a brilliant software and payments business with exceptional people and market-leading products at its core.

Our collaborative group structure allows each business to retain its unique strengths while benefiting from shared technology, integrated payments, and operational support. Across ClearCourse, we are focused on working better together

and were just getting started.

Benefits

We offer a competitive salary and generous benefits package, including :

Hybrid-working model with 25 days annual leave plus your birthday off

Volunteering days

Life Assurance and Group Income Protection

Private medical cover with cash plan

Enhanced Company Pension

Employee wellbeing perks such as the Calm app, a cycle-to-work scheme, and discounted gym memberships

Retail discounts and an Employee Assistance Programme

If youre passionate about helping customers succeed and want to be part of a dynamic, growing group, wed love to hear from you.

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