Lead Co-ordinator - South Manchester

Lead Co-ordinator – Homecare (South Manchester)

Salary :  £35,000

Working hours : 37.5 hours per week

Contract : Full-time, permanent

Location : South Manchester (office-based with travel across the patch)

Requirement : Driver with access to a vehicle

About Be Caring

Be Caring is the UK's largest employee-owned provider of social care. We're a social enterprise committed to making a lasting difference in our communities.

We're values-led : Be Kind, Be Proud, Be the Best You Can Be, Be Happy, Be Safe, Be Involved.

About the Role

This role is about making sure people receive the right care, at the right time, from the right colleagues  - through excellent planning, calm problem-solving and consistent communication.

As Lead Coordinator , you will lead a team of Care Coordinators to ensure care is planned, scheduled and permanently allocated wherever possible . You'll create stable, efficient rotas that support care continuity for clients and provide consistent work for colleagues.

You'll ensure care delivery information is recorded accurately in our care / ECM system, so council uploads, reporting, invoicing and colleague pay are correct. Working with the coordination team, you'll complete daily checks and use ECM insight to strengthen quality assurance and compliance.

What You'll Be Doing

Team Leadership & Support

• Lead, supervise and develop the Care Coordination team, setting clear standards and supporting consistent ways of working.
• Ensure coordination activity is calm, responsive and professional - especially when plans change at short notice.
• Build a positive team culture where colleagues take ownership, communicate well and follow through.

Planning, Scheduling & Continuity

Brokerage

Communication & Responsiveness

Data Quality, ECM and Service Assurance (Daily Checks)

Safety, Prioritisation & Escalation

About You

You're organised, calm under pressure, and great with people. You'll likely have :

What We Offer

Next Steps

If you're ready to lead a coordination team and improve continuity, communication and service reliability for clients and colleagues across South Manchester — we'd love to hear from you.